Job Description
Job DescriptionWe are looking for an experienced Front Desk Coordinator to support overnight guest services at a luxury hospitality property in Carmel Valley, California. This Long-term Contract opportunity is ideal for someone who remains composed in a fast-paced environment, communicates clearly, and can manage front desk operations with minimal supervision. The person in this role will combine strong guest service instincts with dependable administrative and system-based follow-through to help ensure a smooth overnight experience.
Responsibilities:
• Welcome guests during evening and overnight hours, provide attentive front desk support, and create a detail-oriented first impression throughout each interaction.
• Manage reservations, check-ins, check-outs, and other property management system activities accurately while maintaining organized records.
• Respond to guest questions, service concerns, and complaints with sound judgment, courtesy, and a hospitality-focused approach.
• Operate multi-line phone systems efficiently, direct calls appropriately, and relay information clearly to guests and internal teams.
• Address urgent situations as they arise, remain calm under pressure, and coordinate with leadership when escalation is needed.
• Complete nightly operational and audit-related tasks to support accurate reporting and smooth next-day front office activity.
• Receive and communicate guest service or maintenance-related requests to the appropriate departments and follow up as needed.
• Work independently during assigned shifts while ensuring service standards, security awareness, and operational consistency are maintained.• At least 2 years of experience in hospitality, front desk, guest services, or a comparable customer-facing environment.
• High school diploma or equivalent required.
• Strong verbal communication skills with the ability to interact professionally with guests, colleagues, and leadership.
• Experience using hospitality or property management software; familiarity with Opera Cloud is preferred.
• Proven ability to handle inbound calls, multi-line phone systems, and front desk coordination tasks effectively.
• Comfortable working independently and making sound decisions during overnight or low-supervision shifts.
• Background in receptionist, concierge, or front office support within a hospitality setting is highly valued.