Treatment Coordinator/Front Desk, Dental

Job Description

Job Description

We’re an independent dental practice in Escondido hiring a Patient Concierge to own the patient experience from the first phone call through follow-up. It’s a front-office role with real responsibility: you’re the first person patients deal with, the one who makes treatment and cost make sense, and the one who keeps the day running.

The work:

• Run the phones, scheduling, and check-in/check-out
• Present treatment plans clearly and help patients understand their options and the reasons behind them
• Build out-of-pocket estimates and set up payment plans and financing
• Explain insurance benefits and coverage in plain terms, and set honest expectations on what isn’t covered
• Verify insurance and build breakdowns when something’s needed same-day; oversee our billing partner who handles the rest and step in when they don’t
• Keep the schedule, patient flow, and daily numbers in order

What we’re looking for:

• Someone patients trust quickly, who stays steady when the front desk is busy
• Comfortable talking about treatment and money directly, without pressure
• Organized and dependable with details
• Real working knowledge of dental insurance and benefits, or the drive to master it fast
• Bilingual English/Spanish strongly preferred

Why this role:

We’re independent, not a chain, so this is a seat with genuine ownership on a small team that works well together. We invest in people who are good at the job, and the more capable you are, the more you’ll run.

If that fits, we’d like to hear from you