Job Description
Job DescriptionAgoura Hills Car Wash and Lavaggio Detail Center is looking for an energetic, knowledgeable Site Manager to join a growing team. The Site Manager is responsible for the operations and administration of both sites. Including site upkeep, guest service, membership inquiries and training a positive team.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
- Manage employees to ensure all systems and procedures are being followed.
- Develop, manage, and assign tasks appropriately to ensure the site is clean, organized, and well-kept based on Company standards.
- Maintain a professional and supportive image among subordinates.
- Implement non-discriminatory related management skills while training, counseling, and motivating employees.
- Engage in routine weekly and monthly meetings.
- Develop positive and professional relationships with all suppliers.
- Promote excellent service and resolve customer complaints in a timely, professional manner.
- Promote and ensure a safe, positive public image within the neighboring community.
- Train all employees ensuring that customer service, site image and marketing execution meet Company standards.
- Train all employees on safety procedures and promote safety awareness.
- Develop ways and means to ensure that all employees receive proper communication in a timely manner.
- Ensure paperwork is completed and sent to applicable departments, including but not limited to employment and personnel paperwork.
- Perform administrative work, such as sales reporting, membership enrollment, injury reports, time keeping records, and answer emails.
- Organize and maintain all site files and manuals.
- Ensure that all required employment related posters and signs are in a place that is easily accessible to all employees.
- Inspect facility and equipment for safety, cleanliness, and proper working order.
- Contacts maintenance for repair when needed.
- Assists new applicants with application process.
- Performs all duties with minimal supervision.
- Attends job-related meetings (may be required to work irregular hours)
Job Qualifications:
- Experience: Combination of experience of car wash and guest service industry required.
Knowledge:
- Maintain the highest level of guest service.
- Ability to adapt to an ever-changing high-volume car wash.
- Have the ability to take initiative when problems arise.
- Flexibility to adapt in a variety of situations.
- Have attention to detail
- Ability to work varied hours/days as business dictates (Including Fridays, Saturdays, Sundays.)
- Demonstrate ability to improve team performance through motivation, training and setting clear expectations.
Leadership Skills:
- Written and Verbal communication skills in English.
- Ability to multitask and have excellent organizational skills is essential
- Must be able to lead, support, and contribute to team goals
Language Skills:
- Ability to communicate in English, both orally and in writing, clearly communicating operational concerns with Management, co-workers, and guests.
- Spanish speaking is a plus.