Attendant - Casino Public Space

Job Description

Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description:

The Floor Attendant, under the direction of the Public Space Supervisor, is responsible for maintaining clean and attractive public and employee areas within the facility.

ESSENTIAL DUTIES

• Deep clean, sanitize, and maintain attractive front and back of house spaces

• In observation or safety requirements, services assigned areas using provided chemicals and equipment according to established procedures

• Perform other duties associated with public area housekeeping as assigned

• Operate and keep clean equipment, which is used for sweeping, vacuuming, brushing, polishing, and more

• Follow internal procedures for signing in and out equipment, radios, and master keys

• Provide excellent customer service for our internal and external guests

• Take responsibility for the cleanliness of public spaces

• Recognize and respond to spills or other calls which require immediate attention

• Use wet floor signs to ensure guest and employee safety around wet areas, spills, or other cleaning

• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations

• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values.

• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations

• Other duties as assigned

QUALIFICATIONS

• High school diploma or GED, or equivalent is preferred

• Previous cleaning experience and knowledge of cleaning equipment and chemicals is preferred

• Must possess outstanding guest service skills

• Must be detail oriented

• Must have high standards of cleanliness

• Must conduct yourself in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida and departmental policies and procedures

 

SKILLS

• Strong leadership and interpersonal skills 

• Excellent interpersonal, oral and written communication skills.

• Meticulous, organized and accurate

• Extreme confidentiality.

• Familiarity with a variety of computer systems and applications.

• Be flexible to work varying shifts and time schedules as needed.

• Communicate effectively with all levels of employees and guests.

• Manage multiple details and tasks concurrently in a changing environment.

• Able to work effectively in a team environment.

• Analyze and think about how possible solutions impact on the entire operation.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.

• Ability to walk distances.

• Ability to lift 30 to 40 lbs.

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.