Job Description
Job DescriptionDescription:
Job Title: Clinic Supervisor
Reports To: Director of Clinical Leadership and Director of Operations
Department: Clinic
FLSA Status: Non-Exempt
Summary
The Clinic Supervisor provides continuous oversight of clinic flow, patient care, and staff competency. The Clinic Supervisor plays a critical role in practice operations and office efficiencies while focusing on our five core values: Excellence, Compassion, Patient Care, Integrity, and Community.
Essential Functions:
- Provides support and supervision to the clinic to maintain an orderly and efficient office routine
- Daily use of various company-wide communication systems – such as Emails, Teams, Calls, etc.
- Ensures standards of patient care and customer service are consistently met
- Anticipates and fulfills physician needs
- Addresses urgent problems involving medical staff and patients
- Adequately documents and relays concerns regarding the clinic to Regional Manager in a timely manner
- Ensures employees are treated in a fair and equitable manner
- Helps to implement employee projects to achieve initiatives and reach goals
- Works with Regional Manager to administer and monitor employee responsibilities, designated assignments, and work quality
- Assists in steady progress towards established clinic goals
- Provides feedback to Regional Manager regarding potential efficiencies, ideas for streamlining processes, and assessment feedback staffing needs based on organizational goals
- Coordinates with Regional Manager to set and drive organizational vision and core values amongst staff
- Assists in coordinating training for office staff (front desk, technicians, scribes, and opticians)
- Empowers employees by recognizing and rewarding their contributions
- Coordinates with Regional Manager for Employees Performance Management (coaching, written warnings, termination)
- Expected to maintain standards of care for the facility and all assets within the clinic and organization
Auxiliary Functions:
- Assists with onboarding new hires and terminations
- Reviews and submits receipts and office batch reports to Regional Manager
- Coordinates with Regional Manager to complete quarterly asset audits for clinic-related inventory
- Uses efficient and cost-effective approaches with office supply ordering
- Supports and implements organizational changes
- Reviews provided leadership materials and attends trainings
- Performs other related duties and responsibilities as directed
Knowledge, Skills, and Abilities:
- Knowledge of current medical terminology to communicate with physicians, staff, and patients
- Knowledge of effective problem-solving and conflict resolution techniques.
- Skilled in interpersonal (one-on-one, meetings, or group presentations) and written communication (reports and business correspondence)
- Skilled in analytical decision-making and the ability quickly assess and resolve complex logistical, technical, and patient care problems and issues.
- Ability to assist and perform basic functions of the following positions: Front Desk, Technician, and Optical
- Ability to read and interpret documents such as safety guidelines, operating and maintenance instructions, procedure manuals, and government regulations
- Ability to anticipate and react calmly to emergency situations
- Ability to train, motivate, and supervise staff.
- Ability to perform focused work with close attention to detail in a fast-paced environment
- Ability to operate office equipment including medical testing, computers, copiers, fax machines, multi-line phones, etc.
- Ability to demonstrate sound judgment and decision-making
- Ability to follow direction and receive constructive feedback
Minimum Qualifications
- High School Diploma (required).
- Minimum one year of clinic technician experience (required).
- COT (Certified Ophthalmic Technician) / COA (Certified Ophthalmic Assistant) Certifications (preferred).
Physical Requirements/Typical Working Conditions:
Environment: Primarily a temperature-controlled facility.
- Work may require prolonged standing, some bending, stooping, and stretching.
- Requires hand-eye coordination and manual dexterity sufficient to operate surgical equipment, a keyboard, mouse, and standard office equipment.
- Requires normal range of hearing and eyesight to communicate in person, by phone, or over video.
- Requires occasional lifting papers or boxes up to 30 pounds.
Essential Physical Tasks:
- Sight – sufficient to adjust small instruments, read physical documents, and images on a computer monitor.
- Smell – sufficient to discern smoke/something burning, and other odors.
- Hear – sufficient to hold face to face/telephone/video call conversations, and to discern other ambient noises.
- Touch – sufficient to operate surgical equipment, keyboard, mouse, other standard office equipment, and writing implements.
- Physical ability/strength – sufficient to lift, twist, turn, reach, climb, kneel, squat, sit, walk, stand, bend as needed throughout a standard shift.
Expected Hours of Work: This is a full-time position. Core days and hours are Monday through Friday, 8:00a.m. to 5:00p.m. The Clinic Supervisor is expected to effectively balance administration hours and in clinic hours to ensure the essential functions and responsibilities of this position are being performed successfully.
Other Duties: This job description does not comprise a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements: