Job Description
Job Description
On Call Scheduler
Hallway Healthcare provides in-home nursing care to retired Nuclear and Federal Workers that have received benefits through EEOICPA or FECA. These are the workers who have retired from Department of Energy facilities such Lawrence Livermore National Lab, Sandia National Lab Lawrence Berkeley National Lab, Stanford Linear, etc. We also serve Federal Workers such as US Postal Workers.
Job Summary:
We are seeking a detail-oriented On Call Scheduler to manage and coordinate caregiver staffing for our home health nursing clients. This is a fully remote position. The On Call Scheduler plays a critical role in ensuring seamless operational coverage by managing and coordinating on-call schedules for various patients within the organization. This position requires meticulous attention to detail to balance staffing needs with employee availability, ensuring that all shifts are adequately covered without conflicts. The On Call Scheduler acts as a central point of communication, promptly addressing scheduling changes, emergencies, and last-minute requests to maintain continuous service delivery. By proactively managing schedules and anticipating potential gaps, this role supports overall team efficiency and responsiveness. Ultimately, the On Call Scheduler contributes to maintaining high levels of operational readiness and employee satisfaction through effective schedule management.
Skills:
The On Call Scheduler uses strong organizational and time management skills daily to create and adjust complex schedules that meet operational demands. Communication skills are essential for liaising with employees and management to ensure clarity and resolve conflicts efficiently. Proficiency with scheduling software and tools enables the scheduler to automate processes, reduce errors, and maintain accurate records. Analytical skills help anticipate staffing needs and identify potential coverage gaps before they impact operations. Additionally, knowledge of labor laws and company policies ensures that scheduling practices remain compliant and fair, supporting a positive work environment.
Primary Responsibilities:
- Develop, maintain, and update on-call schedules for multiple departments, ensuring full coverage at all times.
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Field high volume of incoming calls to promptly fill open shifts. Make outgoing calls as needed to confirm staffing.
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Report critical issues or changes to client care plans to management.
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Maintain accurate and up-to-date scheduling records in the HR system.
- Communicate schedule assignments and changes clearly and promptly to all relevant personnel.
- Monitor on-call coverage and respond quickly to unexpected absences or emergencies by adjusting schedules as needed.
- Maintain accurate records of on-call assignments and provide regular reports to management.
- Utilize scheduling software and tools to streamline the scheduling process and improve accuracy.
- Collaborate with HR and management to ensure compliance with labor laws and company policies related to scheduling.
Qualifications:
- 1+ year of healthcare scheduling experience, with home health preferred
- High school diploma or equivalent required; associate degree or higher preferred
- Proven experience in scheduling, workforce management, or a related administrative role
- Ability to manage high-volume workloads and prioritize multiple schedules simultaneously
- Strong organizational skills with keen attention to detail
- Excellent written and verbal communication skills to effectively collaborate with diverse teams
- Computer proficiency with scheduling software and Google Workspace
- Flexibility to work evenings and weekends
- Strict adherence to HIPAA regulations and maintaining confidentiality
- Demonstrated sense of urgency, reliability, and accountability
- Experience working in fast-paced environments such as healthcare, IT, or customer service
- Familiarity with labor laws and regulations related to employee scheduling and on-call requirements
- Ability to analyze staffing needs and forecast scheduling demands
- Conflict resolution skills for handling scheduling disputes diplomatically
- Prior experience coordinating on-call schedules efficiently
Schedule:
Remote; Thursday and Friday 4:30pm- 7:00am
Pay: $32-$35 per hour
Shift bonus: $50.00/shift whether you clock in or not.
Physical Elements
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Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, to enable the employee to communicate effectively;
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Sufficient vision or other powers of observation, with or without reasonable accommodation, to enable the employee to review a wide variety of materials in electronic or hard copy form;
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Sufficient manual dexterity, with or without reasonable accommodation, to enable the employee to operate a personal computer, telephone, and other related equipment;
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Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, to enable the employee to safely lift, move, or maneuver whatever may be necessary to successfully perform the duties of their position;
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Sufficient personal mobility and physical reflexes, with or without reasonable accommodation
On Call- Thursday and Friday 4:30-7am