Job Description
Site Director (Luxury Spa & Hospitality Concept)
\n
Location: Los Angeles, CA
\n
Salary: $180,000 – $190,000 + Bonus + PTO + 401K + Benefits
\n
\n
I am hiring on behalf of a luxury wellness and hospitality organization for an exceptional Site Director opportunity based in Los Angeles, CA.
\n
This executive-level leadership role is responsible for overseeing the overall operation, guest experience, and commercial performance of a premier luxury wellness destination. The Site Director will lead all aspects of operations, including guest services, wellness experiences, team leadership, financial performance, and operational excellence.
\n
\n
The ideal candidate will be a proven luxury hospitality leader with experience managing high-touch guest environments, such as luxury hotels, resorts, private clubs, spas, or lifestyle hospitality concepts.
\n
\n
Key Responsibilities
\n
- \n
- Oversee all daily operations, ensuring exceptional luxury guest experiences and operational standards.
- Lead, coach, and develop a multidisciplinary team across guest services, wellness operations, and support functions.
- Drive revenue growth through strategic initiatives, partnerships, service enhancements, and guest experience improvements.
- Manage financial performance, including budgeting, forecasting, labor optimization, and cost control.
- Ensure compliance with company standards, health and safety regulations, and luxury service protocols.
- Monitor guest feedback and implement continuous improvement strategies to enhance satisfaction and loyalty.
- Collaborate with executive leadership on operational strategy, business development, and growth initiatives.
- Maintain strong relationships with vendors, partners, and local stakeholders.
- Oversee recruitment, onboarding, training, and performance management of the team.
- Create a culture centered around hospitality excellence, personalized service, and exceptional guest care.
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
Ideal Background
\n
- \n
- 7+ years of leadership experience within luxury hospitality, wellness, spa, resort, or premium lifestyle environments.
- Experience managing a full-service operation with significant revenue and team responsibility.
- Strong understanding of luxury guest service standards and experiential hospitality.
- Proven ability to manage budgets, KPIs, labor, and operational performance.
- Exceptional leadership, communication, and relationship-building skills.
- Experience within Forbes Five-Star, AAA Five Diamond, luxury hotels, resorts, or high-end wellness brands preferred.
\n
\n
\n
\n
\n
\n
\n