Job Description
Job Description
CSR
Job description
- Manage the full order lifecycle, including order entry, tracking, and maintaining accurate records in the ERP system.
- Serve as the main point of contact for assigned customer accounts, providing updates on order status, timelines, and resolving issues.
- Coordinate with Production and Shipping teams to confirm order feasibility and proactively communicate potential delays.
- Resolve discrepancies related to pricing, quantities, or specifications while collaborating with Quality and Production teams as needed.
- Prepare customer correspondence, reports, and documentation using Microsoft Word and Excel.
- Identify recurring issues and recommend process improvements to enhance customer satisfaction and operational efficiency.
- Provide backup support for customer service and front office functions during peak workload periods or employee absences.
Requirements
- High school diploma or equivalent (Associate degree a plus).
- 1–2 years of customer service experience preferred, ideally within a manufacturing or industrial environment.
- Experience is preferred but not required; we are willing to train the right candidate.
- Strong communication, organization, and problem-solving skills.
- Ability to work cross-functionally with Sales, Production, and Shipping teams.
- Proficient with ERP systems, Microsoft Word, and Excel.
- Detail-oriented with the ability to manage multiple orders and priorities in a fast-paced environment.