Job Description
Job Description
Position Summary
The Regional Operations Manager is responsible for the performance, leadership, and operational execution of multiple staffing branches. This individual will oversee Branch Managers, ensure recruiting and service goals are achieved, maintain operational consistency, and provide hands-on support throughout the region.
The right candidate understands that staffing is a people business. One day may involve coaching managers, reviewing branch performance, and meeting with clients. The next day may require stepping into a branch to assist with recruiting, employee relations, customer service, or temporarily filling a management vacancy.
Key Responsibilities
- Directly supervise and develop Branch Managers across multiple locations.
- Monitor branch performance, productivity, recruiting activity, fill rates, retention, and customer satisfaction.
- Travel regularly between branch locations, often with little notice, to provide operational support and leadership.
- Conduct branch audits and ensure compliance with company policies, procedures, and employment regulations.
- Analyze operational metrics and develop action plans to improve results.
- Coach and mentor management teams to drive accountability and performance.
- Assist with hiring, training, and development of branch leadership.
- Support employee relations and resolve operational challenges as they arise.
- Partner with executive leadership to execute company initiatives and strategic goals.
- Build and maintain strong client relationships.
- Step into temporary leadership roles when needed, including serving as Acting Branch Manager during vacancies, leaves of absence, or transitional periods.
- Identify opportunities to improve efficiency, profitability, and service levels throughout the region.
- Lead by example and foster a positive, high-performance culture.
What We're Looking For
- Experience managing multiple locations and/or multiple managers preferred.
- Strong leadership, coaching, and team development skills.
- Ability to make decisions quickly and confidently in a fast-paced environment.
- Excellent communication and conflict resolution skills.
- Highly organized with strong attention to detail.
- Comfortable analyzing performance metrics and holding teams accountable to goals.
- Self-motivated and able to work independently.
- Flexible schedule with the ability to travel frequently between locations.
- Valid driver's license and reliable transportation.
Preferred Qualifications
- Multi-unit/branch/location leadership experience.
- Bilingual English/Spanish is a plus.
Company DescriptionGo-Staff, Inc. is an equal opportunity employer. All decisions regarding recruiting, screening, hiring, training, promotion, transfer, pay, training, benefits and other conditions of employment will be made based on valid job qualifications and business reasons. All such decisions will be made without discrimination due to any characteristic or condition (including, but not limited to, criminal history) protected by federal, state, or local law.
Company Description
Go-Staff, Inc. is an equal opportunity employer. All decisions regarding recruiting, screening, hiring, training, promotion, transfer, pay, training, benefits and other conditions of employment will be made based on valid job qualifications and business reasons. All such decisions will be made without discrimination due to any characteristic or condition (including, but not limited to, criminal history) protected by federal, state, or local law.