Front Desk/Relief Night Audit

Job Description

Job Description

We are seeking a Front Desk/Relief Night Auditor to become a part of our team! This position is responsible for operating the hotel's front desk systems for PBX, reservations, and check-in/check-out in accordance with Company standards for quality, cleanliness, guest satisfactions and safety and security.

Responsibilities:

• Register and assign rooms to guests
• Complete and verify all audit paperwork and shift reports
• Maintain room status inventory
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payment from departing guests
• Keep records of occupied rooms and guests
• Communicate pertinent guest information to designated departments

​Qualifications:

• Previous experience in service industry is preferred but not required
• Must be proficient in the use common Windows-based programs, including Microsoft Word and Excel
• Must be able to operate basic office machines, i.e. copier, fax, printer, etc.
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills