Customer Success Product Manager Workflow Orchestrator - GenAI, Governance & Compliance Solutions
Job Description
About Company,
Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction.
Amazing things happen when we work in environments where everyone feels a true sense of belonging and when candidates have the requisite skills and opportunities to succeed. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters.
Here's the job details,
Customer Success Product Manager Workflow Orchestrator – GenAI, Governance & Compliance Solutions
Mountain View, CA- 100% Onsite
Note:- Good acknowledge Tonkean AI
Rate Range $70 hr W2 All Inc but flexible
Job Description
We are seeking an experienced JD Workflow Orchestrator with a strong background in Artificial Intelligence/Machine Learning (AI/ML), Legal & Compliance operations, and Tonkean AI workflow orchestration platforms. The ideal candidate will possess deep expertise in designing and implementing AI-powered workflow solutions that streamline business processes, improve governance, and drive operational excellence across enterprise environments.
This role requires a strategic leader who can bridge business, technology, compliance, and customer-focused initiatives while delivering scalable workflow automation solutions. Candidates must have experience supporting consumer-facing, customer-centric, and product-related business solutions.
Required Skills
- Tonkean AI Process Orchestration
- Workflow Automation & Business Process Management (BPM)
- Legal Operations & Compliance Management
- Contract Lifecycle Management (CLM)
- Governance, Risk & Compliance (GRC)
- Regulatory Compliance & Audit Controls
- Policy Management & Approval Workflows
- Risk Assessment & Mitigation
- Process Optimization & Digital Transformation
- AI-Powered Workflow Automation
- Stakeholder Management & Business Analysis
- Requirements Gathering & Process Mapping
- Salesforce, ServiceNow, Jira, Confluence
- Workday, DocuSign, SharePoint
- Microsoft 365 & Google Workspace
- Reporting, Dashboards & KPI Metrics
- Agile/Scrum Methodologies
Preferred Qualifications
Required Qualifications
- Bachelor's or master’s degree in computer science, Information Systems, AI/ML, Engineering, Business Technology, or a related field.
- 8+ years of experience in AI/ML solutions, workflow automation, enterprise architecture, business process transformation, or intelligent automation.
- Strong experience with Generative AI, Large Language Models (LLMs), AI-powered workflow solutions, and enterprise automation platforms.
- Proven experience supporting Legal, Compliance, Governance, Risk Management, or Regulatory business functions.
- Experience architecting and implementing AI-powered business solutions supporting governance, compliance, document intelligence, knowledge management, and workflow automation initiatives.
- Experience partnering with Enterprise Architecture teams to operationalize Generative AI solutions integrating foundation models, enterprise data, governance controls, and business processes.
- Demonstrated experience supporting consumer-facing, customer-centric, and product-related business solutions.
- Strong stakeholder management and cross-functional leadership skills.
Nice to Have
- Experience with Tonkean AI or other workflow orchestration and intelligent automation platforms.
- Experience as a Customer Success Manager, Solutions Architect, Enterprise Architect, or AI Transformation Lead.
- Knowledge of AI governance, responsible AI frameworks, and regulatory compliance requirements.
- Experience with document intelligence, knowledge management, and enterprise content management platforms.
- Experience working with cloud platforms such as AWS, Azure, or Google Cloud.
- Familiarity with low-code/no-code automation technologies and workflow orchestration frameworks.
Droisys is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment.