Job Description
Job Description
We are looking for an Accounts Receivable Analyst to join a service-focused organization in Concord, California on a contract basis with the potential for a permanent position. In this role, you will oversee a large portfolio of enterprise customer accounts, combining analytical problem-solving with proactive collections support to improve payment performance and customer satisfaction. This opportunity is well suited for someone who can organize high-volume account activity, investigate billing and payment issues, and collaborate across teams to resolve obstacles efficiently.
Responsibilities:
• Oversee a high-volume portfolio of enterprise receivable accounts, tracking account status, prioritizing follow-up, and driving timely payment activity across a complex customer base.
• Investigate delinquent balances by researching billing details, purchase order issues, payment history, and account structure to determine the source of delays.
• Reconcile multifaceted customer accounts that may include numerous locations, services, and active account lines under a single client relationship.
• Partner with sales, customer care, branch teams, and customers to address disputes, remove barriers to payment, and improve the overall collections process.
• Carry out commercial collections activities, including outreach on past-due invoices, resolution of unpaid balances, and arrangement of practical payment solutions when appropriate.
• Respond to billing-related questions, refund requests, account adjustments, and dispute inquiries with a strong customer service mindset and attention to accuracy.
• Prepare customer-specific billing support and accommodate specialized invoicing needs to align with client requirements.
• Maintain complete and accurate account documentation in internal records to support collection efforts, account research, and follow-up actions.
• Help customers navigate payment access options, including portal support and alternative payment methods, to encourage faster resolution of outstanding balances.
• Contribute to projects and process-related assignments as needed, while helping organize and streamline large account groupings into a more manageable structure.
Please reach out to John Miller for immediate consideration.
• Experience in accounts receivable, commercial collections, or a closely related finance support role.
• Ability to manage a large, active portfolio while maintaining strong organization and consistent follow-through.
• Background in researching account discrepancies, reconciling complex balances, and resolving billing-related issues.
• Working knowledge of cash applications, billing functions, and daily cash activity.
• Strong customer service skills with the ability to communicate effectively with clients and internal business partners.
• Comfortable handling high-profile enterprise accounts with multiple locations, services, or account layers.
• Skilled in identifying root causes of payment delays and taking action to resolve issues efficiently.