Job Description
Job DescriptionWe are looking for a welcoming and detail-oriented Front Desk / Ticketing team member to support daily guest services in Mountain View, California. This Contract position is ideal for someone who enjoys assisting visitors, handling ticket transactions accurately, and keeping front desk records organized. The role combines customer-facing responsibilities with administrative support, requiring strong communication skills, careful data entry, and confidence using Microsoft Office tools.
Responsibilities:
• Greet visitors courteously, answer general questions, and create a positive first impression at the front desk.
• Process ticket sales, admissions, and related transactions with a high level of accuracy and efficiency.
• Enter numeric and alphanumeric information into internal records while maintaining consistent data quality.
• Organize, review, and manage documents to support orderly recordkeeping and daily administrative operations.
• Assist with customer service inquiries in person and through standard communication channels, resolving routine issues promptly.
• Use Microsoft Word and Excel to prepare reports, update logs, and maintain operational documents.
• Handle documentation associated with materials, shipments, or related records when needed, ensuring information is complete and properly filed.• Previous experience in a front desk, ticketing, reception, or customer service role.
• Strong customer service skills with the ability to interact professionally with a diverse range of visitors.
• Proficiency in Microsoft Word and Microsoft Excel for routine administrative tasks.
• Accurate data entry skills, including both numeric and alphanumeric information.
• Ability to maintain organized files and support document control processes.
• Familiarity with handling export and import documentation is preferred.
• Strong attention to detail and the ability to manage multiple tasks in a fast-paced environment.