Job Description
Job DescriptionSummary
The Regional Training Manager is responsible for training new franchisees, supporting successful site openings, and ensuring operational consistency across locations. This role involves hands-on training, retraining existing operators, and maintaining high standards in product quality, compliance, and overall execution. The position may also require temporarily operating a location when needed.
Responsibilities
- Train new franchisees using established training programs to ensure successful site openings
- Support and retrain existing franchisees on products, procedures, and operational standards
- Ensure franchisees are fully prepared to independently operate their locations
- Communicate operational expectations and program standards to franchisees and retail partners
- Coordinate and execute training plans, including preparation of materials and tools
- Conduct classroom, on-site, and virtual training sessions and workshops
- Maintain compliance with brand standards, food safety, and operational procedures
- Monitor and ensure locations meet quality, presentation, and facility standards
- Troubleshoot and resolve operational issues in the field in a timely manner
- Complete and maintain accurate reports and documentation
- Step in to operate a location temporarily when needed
- Foster a collaborative, team-oriented environment
Qualifications
- High School Diploma required; Bachelor’s Degree preferred
- Culinary or sushi chef experience in a fast-paced environment required
- Prior training or coaching experience preferred
- Knowledge of food safety standards (HACCP, ServSafe preferred)
- Strong communication, presentation, and interpersonal skills
- Ability to train, coach, and influence others effectively
- Strong problem-solving skills and ability to handle field challenges
- Detail-oriented, resourceful, and able to work in a fast-paced environment
- Proficiency in Microsoft Office and ability to learn new systems
- High energy, proactive mindset, and strong sense of accountability