Customer Service Representative

Job Description

Seeking a Customer Service Representative for a contract to hire opportunity on site in Poway.

\n Contract Duration: 3 months +

Required Skills & Experience\n

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• Excellent communication and customer service skills are a must. Experience in distribution or manufacturing preferred.

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• Ability to multitask, prioritize and work under pressure while ensuring that departmental metrics and industrial standards are maintained.

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• Sound understanding of Microsoft Office applications, including Word, Excel, and Outlook. Ability to multitask within Microsoft Windows.

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• GED or high school diploma

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What You Will Be Doing\n
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\n Daily Responsibilities \n

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• Manage a high volume of emails and incoming calls from customers, ensuring that inquiries are responded to promptly, accurately, and professionally.

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• Respond to customer inquiries regarding products, provide quotes and handle order entry.

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• Place orders and provide order acknowledgements to customers in an efficient and effective manner, while ensuring sales targets are met

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• Work with third-party vendors to ensure that orders are processed and delivered on time, while meeting company standards.

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• Start process for returns and exchanges, ensuring that the customer's needs are met, while maintaining standards and departmental metrics.

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• Build and maintain lasting customer relationships by providing excellent customer care and driving repeat business.

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• Coordinate with production team on the manufacturing floor to ensure customer deadlines are met.

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