Customer Service Representative

Published: 6/14/2022

Job Description

Customer Service Representative

Location: Sacramento, CA
Job Type: Temporary Contract
Pay: $20.93 per hour
Schedule: Full-Time; schedule may vary based on business needs

About the Role

We are seeking a professional, customer-focused Customer Service Representative to join a Sacramento-area organization in a temporary contract assignment. This position is ideal for someone who enjoys helping people, solving problems, and providing excellent service in a fast-paced office environment.

The Customer Service Representative will serve as an important point of contact for customers and community residents, responding to questions and requests by phone, online, and in person. The successful candidate will be comfortable handling frustrated customers, managing multiple priorities, documenting interactions, and working collaboratively with internal teams.

Key Responsibilities

Provide professional, courteous, and empathetic customer service at all times
Respond promptly to customer inquiries by phone, email, internet, and in-person visits
Answer questions, address concerns, and resolve customer complaints
Maintain a positive rapport with customers, residents, and visitors
Process work orders, forms, applications, requests, and related documentation
Document customer interactions, transactions, comments, complaints, and follow-up activities
Assist with resident work order requests and coordinate with appropriate staff to ensure timely completion
Respond to rental inquiries and assist with scheduling appointments
Perform administrative duties supporting office and community operations
Exercise discretion when handling confidential resident and organizational information
Assist with maintaining compliance with applicable Fair Housing and landlord/tenant requirements
Communicate and coordinate effectively with coworkers and other departments
Help identify opportunities to improve customer service processes and efficiency
Prioritize and manage multiple tasks while maintaining accuracy and professionalism
Provide support to the office team as needed
Perform other duties and responsibilities as assigned

Qualifications

Required:

High school diploma, GED, or equivalent
Previous experience working in a customer service or customer support environment
Excellent verbal and written communication skills
Strong telephone and interpersonal skills
Ability to remain calm, professional, and courteous when dealing with challenging customers
Strong organizational skills and attention to detail
Ability to multitask, prioritize, and work independently
Comfortable working with computers and Microsoft Word and Excel
Ability to work effectively as part of a team
Strong problem-solving and customer-relations skills

Additional Requirements:

Valid California driver's license and acceptable driving record
Must be able to maintain insurability when driving as part of the position
Ability to attend required training
Schedule and work location may be subject to change based on operational needs
May be required to work varying schedules, including weekends, depending on business needs

Physical Requirements

This position involves regular sitting, standing, walking, reaching, bending, kneeling, squatting, and other routine office activities. The role requires frequent computer and keyboard use, telephone and face-to-face communication, and the ability to read correspondence and data. Occasional lifting, pushing, or dragging of files and documents weighing up to 25 pounds may be required.

Why Apply?

$20.93/hour
Temporary contract opportunity with a respected Sacramento-area organization
Full-time hours
Opportunity to gain valuable experience in customer service, administration, and community/resident support
Work in a role where your communication and problem-solving skills directly make a difference

If you are dependable, professional, computer-savvy, and passionate about helping people, we encourage you to apply!

\nCompany Description

For over 30 years, clients and candidates have entrusted AtWork to provide workforce solutions nationwide. With over 80 offices nationwide, AtWork specialize in executive, professional, commercial, and government verticals. AtWork utilizes a collaborative approach where we deliver quick, high-quality results. Our customizable service portfolio focuses on direct-hire and flexible workforce solutions. Since 1986, AtWork has continued to be an award-recognized leader in the staffing industry by clients, candidates, and industry professionals.