Patient Service Representative

Job Description

Job DescriptionCome join our team! We have an immediate need for a Patient Service Representative in our Santa Cruz, CA clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!

The Patient Service Representative is responsible for the patient check-in process, updating computer patient personal information and insurance information, handling a multi-line phone system, medical records filing and maintenance, and collection of co-pays and cash payments.

Here are just a few things we offer:

• Access to health, dental, and vision insurance.
• Health Savings Account $500 matching contribution.
• Eligible for PTO and Holiday pay.
• Company-paid life insurance and long term disability (full-time only).
• Access to voluntary short term disability insurance (full-time only).
• Access to additional life insurance.
• Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian.
• 401K with employer contribution.
• Profit sharing.
• Employee discounts.
• And much more!

Responsibilities and Essential Functions:

• Performs opening and closing clinic duties.
• Greets patients, checks in for appointments and verifies insurance.
• Scans documents into electronic health record.
• Maintains tidiness of waiting area and reception counter throughout the day.
• Checks schedules for added, canceled and no-show appointments throughout the day.
• Schedules follow-up appointments as needed.
• Responds to designated tasks in the electronic health record.
• Orders clinic office supplies.
• Sells and tracks cosmetic products.
• Prepares for next day scheduled appointments.

Qualifications Education:

• High school diploma or equivalent is required.

Knowledge, Skills & Abilities:

• 1-2 years of recent medical office experience or in a similar capacity is preferred.
• Proficient in basic computer functions.
• Ability to learn new software quickly.
• Must possess excellent customer service, communication and organizational skills.
• Ability to operate standard office equipment.
• Ability to type a minimum of 40 wpm is preferred.
• Must possess attention to detail.
• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
• Ability to respond positively to constructive feedback and direction from supervisors.
• Must demonstrate professional appearance and manner at all times.
• Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
• Ability to maintain confidentiality of information.