Coordinating Liaison - Interpreting & Translation Services

Published: 6/14/2022

Job Description

*Remote but must live in LA County*

You are comfortable with talking to people on the phone and using a computer all day, so you are computer literate. You are detail oriented and extremely accurate and are able to work in a fast-paced environment. You follow through on tasks and projects in a timely manner. You desire to be part of a team and want to be part of the solution and not the problem. You believe that your individual success is tied to the results of the team. You are an empathic individual with a high degree of sincerity. You tend to be very service-oriented. You have excellent listening skills. You are able to handle both the human side and the task side of the job. If this sounds like you, please read on.

The job itself is to coordinate and act as a liaison between the clients and the interpreters. Calendaring jobs in the system, scheduling the interpreters, and updating the proprietary software system used to track and communicate with the team.

About Us:

We are a premier full-service provider of interpreting and translating services in all languages for all industries including legal, medical, education, entertainment and business. Our boutique agency has provided top-tier interpreting and translating services for over 46 years.

Our hours are Monday-Friday from 8:30 a.m. – 5:30 p.m. and we will provide training. This is a remote position within the Los Angeles County area that will require you to have equipment installed by your cable provider and our IT person with all costs covered.

Please note: We are only hiring people who live from Pasadena west to Santa Monica and from the San Fernando Valley south to Long Beach.

Job Responsibilities:

· Manage all types of service requests.

· Adhere to all instructions regarding our specialized software programs.

· Confirm daily that next day jobs are confirmed both with clients and interpreters.

· Send confirmation memorandums to clients for every job.

· Send information to interpreters for every job.

· Document every client and interpreter interaction in detail in our computer system.

· Promptly respond to client needs either on the phone or electronically.

· Be able to fluidly switch tasks and handle multiple matters at once with a high level of attention.

· Ensure that all pertinent information is communicated to clients and interpreters.

· Support teammates with follow-up for clients and interpreters.

· Establish and maintain solid and healthy working relationships with our clients and interpreters.

· Assist with other office duties as they arise and are needed.

Professional and Personal Skills:

· Proficient with Microsoft Word, Excel and Outlook

· Type quickly and accurately

· Excellent communication skills both verbal and written

· Understand math and be able to explain an itemized invoice

· Organized, structured and punctual

· Follows rules

· Patient, respectful, reliable, trustworthy, friendly, supportive, articulate, kind, ethical and honest

· College graduate

\nCompany Description

Our agency has provided top-tier interpreting and translating services for over 46 years. A strong team makes this possible!

Company Description

Our agency has provided top-tier interpreting and translating services for over 46 years. A strong team makes this possible!