Job Description
Job Description
About the Company:
OccuDoc Live is a leading provider of occupational medicine in a rapidly growing telehealth market. Occupational medicine specialists analyze and provide optimal treatment for the physical, mental, and social well-being of workers. We promote health and safety in the workplace and emphasize preventive medicine. Dr. Kent Takemoto has over 20 years of experience combining patient-centered care with robust medical therapies to achieve the best healthcare in occupational medicine: better outcomes, improved patient satisfaction, and decreased overall costs.
About the Position:
The Clinical Coordinator serves as a key operational and patient-support team member responsible for coordinating patient intake, appointment scheduling, documentation, communication, and follow-up across the occupational medicine care process. This role requires excellent attention to detail, strong communication skills, comfort working in multiple technology platforms, and a commitment to delivering timely, professional service to patients, providers, employers, claims professionals, and internal team members.
- Employment Type: Full-time and part-time positions available
- Schedule: Monday–Friday, standard business hours, Pacific Time
- Location: Remote requiring a private, professional workspace, reliable high-speed internet, and the ability to handle confidential patient information in a secure environment
- Compensation: Commensurate with experience
- Benefits: Benefits eligibility may vary based on employment status
Responsibilities:
- Patient Intake
- Patient outreach and communication for appointment scheduling
- Medical, claim, demographic information collection for onboarding
- Data entry into various EHR, billing, operational systems
- Verify completeness and accuracy of patient, claim, employer, and provider information.
- Clinical Management/Administration
- Provide strong customer service to all stakeholders (patients, internal/external medical providers, adjusters, attorneys, nurse case managers) with follow ups ensuring patient care is delivered quickly and completely.
- Track patient progress from intake through completion of recommended services.
- Monitor assigned work queues and ensure timely completion of tasks with appropriate documentation.
- Escalate urgent, incomplete, or complex cases to the appropriate internal team member.
- Coordinate with external facilities to confirm service availability, referral requirements, scheduling instructions, and documentation needs.
- Support timely delivery of medical records, reports, work status updates, and related documentation.
- Maintain accurate, objective, and professional notes in internal systems.
- Inbound/outbound phone calls, text, emails
- Process Improvement
- Assist with identifying gaps in workflow and recommending process improvements.
Required Qualifications:
- Strong written and verbal communication skills
- High attention to detail and accuracy.
- Ability to manage competing priorities and meet deadlines.
- Professional judgment and discretion when handling sensitive information.
- Comfort working independently in a remote environment.
- Collaborative mindset and willingness to support team-based workflows.
- Strong customer service orientation with a patient-centered approach
- Strong organizational and task management skills while maintaining high quality and productivity
- Ability to problem solve
- Proficiency in general business-related technology resources including Microsoft Office and Adobe suite required. Preferred experience in Monday.com, EHRs.
- Minimum GED or high-school diploma, bachelors degree preferred
Preferred Qualifications:
- Prior experience in healthcare administration, care coordination, medical records, workers’ compensation, occupational medicine, telehealth, or claims-related workflows.
- Customer service experience
- Bilingual (Spanish preferred)
OccuDoc Live is an Equal Opportunity Employer. We value a diverse and inclusive workplace and encourage qualified candidates of all backgrounds to apply.