Receptionist Service assistatn - State Farm Insurance South Bay

Job Description

Job DescriptionKey Responsibilities

Front Desk & Customer Experience

• Greet customers warmly and professionally in person and by phone
• Create a positive, helpful, and efficient customer experience
• Schedule appointments and manage basic office coordination

Call Handling & Request Routing

• Answer incoming calls, identify customer needs, and route requests to the right team member
• Take accurate messages and ensure timely follow-up
• Support high call volume with calm, friendly communication

Service Support (Training Provided)

• Assist with common customer service tasks such as:
  • policy inquiries and basic information requests
  • collecting required documents
  • updating customer contact details
  • directing billing and claims questions appropriately
• Learn workflows that support licensed service staff (Account Managers/Customer Service Reps)

Administrative & Office Support

• Data entry, document scanning, emailing, and organizing digital files
• Maintain neat, organized front office operations
• Assist with light marketing/admin tasks as needed

Growth Path: From Receptionist to Team Member

• Receive hands-on training in insurance fundamentals and customer service workflows
• Build toward expanded service responsibilities after licensing
• Opportunity to grow into a licensed service team member role based on performance and readiness

Candidate Profile

• Friendly, outgoing, and professional demeanor
• Strong communication and active listening skills
• Organized, reliable, and comfortable multitasking
• Customer service experience preferred (reception, retail, hospitality, call center, medical office, etc.)
• Interest in building a long-term career in the insurance industry
• Bilingual Spanish is strongly encouraged and considered a major plus
• Must be able and willing to obtain a Personal Lines insurance license (training support provided)

Licensing Requirement

• Must obtain Personal Lines license (timeline and support to be discussed during hiring)
• Licensing expenses may be reimbursed after 6 months (if applicable—confirm with your office policy)

Position Logistics

• In-office role designed for collaboration, support, and hands-on learning
• You may also receive coaching/training support from remote team members
• Starts with receptionist/customer care focus, with a structured path toward licensed service responsibilities

Why Join Us?

• Strong training and mentorship in a stable, career-building industry
• Clear growth path into a licensed role and long-term advancement opportunities
• Supportive team environment focused on service excellence and development

Apply Now for Immediate Consideration

If you enjoy helping people, want a career (not just a job), and are ready to grow into the insurance industry, we’d love to meet you.