Job Description
Job Description
Position Title: Guest Service Associate
Department: Raymond M. Alf Museum of Paleontology
Location: Claremont, CA/Onsite
Employment Type: Non-Exempt/Hourly, Staff, Part-time Seasonal, Non-benefited
Why the Raymond M. Alf Museum of Paleontology at The Webb Schools?
At The Webb Schools, our mission and values shape daily life. Grounded in the pillars to think boldly and creatively, act with honor and moral courage, lead with distinction, and serve with a generous spirit, Webb is a vibrant, purpose-driven boarding and day school community. The Raymond M. Alf Museum of Paleontology at The Webb Schools is a world-class research and education institution dedicated to the study of paleontology. The Alf Museum works to provide educational resources to our communities and to expand one’s knowledge of the history of life and to inspire one’s appreciation of their moment of time.
Summary:
Guest Service Associate is charged with providing guest services with messaging tailored toward what activities, exhibitions, and programming are offered. Ensures the museum’s protocols are always followed, including but not limited to ticketing, cash handling, guest safety, and general housekeeping. Assists staff with public outreach and education programs including evening, weekend, and offsite events. Provides all other aspects of a customer service role.
Essential Duties & Responsibilities
Specific responsibilities include, but are not limited to:
- Welcomes guests at the admission kiosk and provide guest services with a positive, enthusiastic, and professional attitude and appearance at all times.
- Process museum fees of cash, checks, or credit cards correctly and efficiently.
- Operate POS systems, cash registers, and additional transaction equipment.
- Respond to guest questions and concerns by explaining museum policies, exhibitions, programs, and events or directing them to appropriate museum staff.
- Observe guests in exhibit halls and help direct guests to ensure all safety protocols and regulations are observed.
- Perform general maintenance of the museum and assist with opening and closing procedures.
- Assist in the implementation of outreach and education programs including group tours.
- Assist with museum programming, store inventory, and other duties as assigned.
Required Qualifications:
- Education: High school diploma or GED required
- Experience: None required
Preferred Qualifications:
- Education: Knowledge in science, museums, natural history, and paleontology. Associate or bachelor’s degree in science, education, or related academic discipline.
- Experience: Previous guest service or cashier experience. Background in science communication or education. Experience working with children and families.
Core Competencies/Skills:
- Detail orientated with strong cash-handling abilities.
- Strong organizational and teamwork skills.
- Ability to work professionally and independently in an environment with large groups and families.
- Able to effectively communicate with visitors, campus staff, faculty, and students.
Other Requirements:
- A criminal background check must be successfully completed before employment can begin. Must be able to work at least three days and weekends with a variable schedule as needed by the museum’s programs and events schedule.
MISSION & VALUES –
Webb’s mission is to provide a dynamic learning community that nurtures and inspires our students and alumni to:
- Think boldly, mindfully, and creatively;
- Act with honor and moral courage;
- Lead with distinction;
- Serve with a generous spirit.
As part of this work, we are committed to fostering an inclusive school community characterized by openness, acceptance, and empathy, where all members are valued, respected, and supported. Our community is strengthened by the diverse views, beliefs, backgrounds, and experiences of our students, faculty, staff, and alumni. Embracing diversity in all its many forms is essential to our mission to create a nurturing learning community that fosters tomorrow’s leaders.
Physical Requirements
The physical requirements are representative of those that must be met by an employee to successfully perform the essential functions of this position. As prescribed by law, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Compensation & Benefits
The estimated pay scale represents the typical pay range The Webb Schools reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale applies to the current posting only.
The Webb Schools provides a competitive and comprehensive benefits program, including medical, dental, and vision insurance; generous sick and vacation time; paid holidays; and participation in retirement programs designed to support employees throughout their careers.
Equal Opportunity Statement:
The Webb Schools are an Equal Employment Opportunity Employer. We are committed to providing equal employment opportunities and do not discriminate based on perceived or actual race, color, national or ethnic origin, religion, sex, pregnancy (or any related conditions), age, marital status, military or veteran status, medical condition, gender/identity/expression, sexual orientation, or any other characteristic protected by state or federal law.
Employment:
This position is “at-will”. This means that both Webb and the hired employee have the right to terminate the employment relationship at any time, with or without advance notice, and with or without cause. There is no employment contract, actual or implied.