Pre-Litigation Case Manager (Personal Injury) (MUST have experience)

Job Description

Job Description

Job Summary:

We are seeking a proactive and organized Pre-Litigation Case Manager to support our personal injury team. This role focuses on managing cases prior to litigation, ensuring clients receive exceptional care while building strong, well-documented claims for settlement. The ideal candidate thrives in a fast-paced environment and has a strong understanding of personal injury processes from intake through settlement or transfer to litigation.

Key Responsibilities:
• Manage personal injury cases during the pre-litigation phase
• Serve as the primary point of contact for clients, providing updates and guidance throughout the process
• Coordinate medical treatment and communicate/follow up with healthcare providers regarding care

· Communicate regularly with clients regarding treatment status, claim progress, and next steps

· Handle bodily injury and property damage claims and loss of use

· Assist in evaluating treatment progress, damages, and other case related documentation

• Verify insurance coverage and communicate with insurance adjusters
• Request, review, and organize medical records and billing statements
• Assist in liability investigations and gather supporting documentation (police reports, photos, witness statements)
• Monitor case progress, follow up on outstanding items, and ensure timely case movement
• Maintain detailed and accurate case notes in case management systems

Qualifications:
• 1–3+ years of experience in personal injury pre-litigation case management
• Strong knowledge of bodily injury and property damage insurance and settlement processes
• Excellent communication, negotiation, and customer service skills
• High level of organization and attention to detail
• Ability to manage multiple cases simultaneously
• Proficiency in Microsoft Office and legal/case management software- preferred knowledge in Filevine

Preferred Qualifications:
• Bilingual in English and Spanish
• Experience with high-volume personal injury firms