Job Description
Job Description
ShipAmigo is seeking an Account Manager to be a vital partner to our clients. You will manage a portfolio of eCommerce brands using ShipAmigo's fulfillment services. We seek curious people who dive into our customer needs and takes an active role in making things happen. Our goal isn't just to fulfill orders, but to deeply understand our clients' businesses and contribute to their success. We seek hard workers who are obsessed with customer satisfaction. We are a focused team where we count on one another to come into work every day to contribute and make an impact. Our team rapidly adapts to change since short deadlines and unexpected turns are standard in our industry. We seek dependable and committed team members.
Responsibilities
- Lead onboarding and implementation for assigned accounts: fulfillment setup, inventory intake, SKU mapping, integrations (API/EDI/CSV), process docs, and go-live.
- Act as customer advocate; build strong relationships.
- Monitor account health using operational KPIs (order accuracy, pick/pack speed, on-time shipping, inventory discrepancies) and usage metrics; proactively address risks.
- Coordinate cross-functional responses with Operations, Warehouse & Software Support to troubleshoot fulfillment, carrier, or integration issues.
- Identify expansion opportunities and work with Sales to close expansions and renewals.
- Collect and relay customer feedback to Product and Ops to improve processes, SLAs, and reporting.
- Maintain account documentation, SLA agreements, and renewal forecasts.
- Create training materials, run operational reviews, and conduct regular business reviews with customers.
Qualifications
- 3+ years in customer success, account management, or operations-facing roles in 3PL, logistics, supply chain, or eCommerce fulfillment.
- Hands-on understanding of fulfillment operations (inventory management, pick/pack, shipping, returns).
- Experience managing integrations (APIs, EDI, CSV) and working with eCommerce platforms (Shopify, Amazon, Walmart).
- Strong project management and stakeholder communication skills.
- Data-driven: comfortable tracking operational KPIs
- Problem-solver with a customer-first mindset and attention to operational detail.
- Tech-savvy with comfortable use of WMS and OMS
- Ability to manage multiple accounts and deadlines efficiently
- Enjoys working in a startup environment
- Excellent written & verbal communication skills
- Proficient in Excel, MS Office
- Takes pride in being responsive during and after hours
- Must be able to commute to Otay Mesa (San Diego, 92154)
If you're tech-savvy, client-focused, and ready to help eCommerce brands scale with efficient fulfillment, we want to hear from you!