Job Description
Job Description
NEEDED: Switchboard Operators
LOCATION: Fresno, CA 93703
SCHEDULE: (Shifts)
- Work performed twenty-four (24) hours a day, seven (7) days a week, fifty-two (52) weeks a year, including all holidays. The shifts may include days, evenings and nights.
- Work includes coverage of the following equipment: console switchboard, fax machine and audio, radio, visual and pocket paging systems, and reporting and recording trouble calls and moves, adds and changes (MACS)
QUALIFICATIONS:
- All acceptable personnel shall receive training in procedures and policies.
- No personnel shall be assigned to work until initial orientation and training are completed.
- Personnel shall wear comfortable clothes appropriate for an office environment.
- All personnel shall be required to wear a provided identification badge.
- Personnel shall have automobile liability insurance in order to drive or park at facility.
JOB DUTIES:
- Telephone/Switchboard Operators' Tasks
- Answer and process all incoming calls.
- All incoming calls both internal and external shall be answered within three (3) rings
- Answer incoming calls politely, efficiently and in a friendly manner, even during heavy workload and crisis periods. Calls shall be answered in priority order.
- Incoming calls shall be routed appropriately throughout the facility.
- Receive collect calls, only if authorized and obtain and record time and charges.
- Responsible for immediate, professional responses to and recording the following: emergency alarms, codes, bomb threats, fires and disasters. They shall also be required to receive and transmit over two-way radios.
- Follow instructions if a bomb threat is received. Written procedures and formats for this type of reporting are currently established in the telephone office.
- Responsible for ensuring that no unauthorized long distance calls are made and no unauthorized collect calls are accepted.
- Shall utilize the facility radio, overhead paging, pocket paging, and code-paging systems as required.
- Assist in placing various types of outgoing calls and coordinating and patching through one or more stations when necessary.
- Assist facility staff and patients, when necessary, in placing calls. Calls shall include, but are not limited to, commercial and Federal Telecommunication Systems (FTS) calls.
- Politely, efficiently and in a friendly manner explain to users why calls cannot be completed as requested, if and when a situation of this type arises.
- Reporting Telephone Equipment Malfunctions:
- Maintain a log of all telephone equipment malfunctions and/or complaints regarding telephone service.
- Upon request of callers, verify telephone equipment malfunctions and report them to Information Resources Management Service (IRMS)
- Enter messages in Phone Message Manager:
- Operators will access messaging system daily
- Applicable calls will require a message to be sent to appropriate office location with brief description of customer’s request
BENEFITS: Competitive hourly pay rate, accrued vacation, accrued sick leave, 11 paid federal holidays, 401K opportunity, and healthcare benefits contribution.