Job Description
Job Description
Front Desk & Customer Experience Team Member
Are you looking for a position that is professional, fast-paced, and genuinely fun? We’re looking for an enthusiastic and organized team member to join our busy dance studio!
This position offers a wonderful variety of responsibilities, the opportunity to work with amazing families and talented instructors, and a fun, supportive team environment. If you’re someone who loves working with people, enjoys staying busy, and can bring positive energy to everything you do, we’d love to hear from you!
Duties & Responsibilities
We are looking for a professional, engaging, and high-energy individual to be the welcoming face of our studio. You’ll help create a positive experience for every dancer and family from the moment they walk through our doors.
Responsibilities include:
- Welcoming clients and families with a warm, friendly, and professional attitude
- Assisting new and current clients with registration and scheduling
- Managing client information within our scheduling system
- Answering phone calls and responding to emails in a timely and professional manner
- Assisting families with questions, concerns, and general studio needs
- Coordinating scheduling and future lessons with instructors
- Processing payments and assisting with online account management
- Creating fun and engaging weekly emails and newsletters
- Helping solve problems independently and finding solutions when challenges arise
- Supporting studio staff and instructors with day-to-day administrative needs
- Assisting with various office and studio projects as needed
Key Attributes
The ideal candidate is:
- Friendly & Customer-Focused: Provides a warm and welcoming experience in person, over the phone, and through digital communication
- Professional & Personable: Comfortable interacting with children, parents, instructors, and studio leadership
- A Strong Communicator: Excellent written and verbal communication skills
- Creative: Enjoys creating fun, engaging communications and newsletters
- Detail-Oriented: Able to proofread and accurately manage important information
- A Team Player: Comfortable working with everyone from new instructors to studio owners
- Organized & Multitask-Oriented: Can confidently juggle multiple responsibilities in a busy environment
- Independent & Resourceful: Able to take initiative, solve problems, and work independently when needed
- Positive & Energetic: Brings enthusiasm and a can-do attitude to the studio every day
Education & Experience
- High school diploma or equivalent required
- Previous customer service experience preferred
- Front desk or reception experience is a plus
- Experience with scheduling systems and payment processing is helpful
- Dance studio or similar service-based business experience is a bonus
Hours
Mondays-Fridays
2:30 PM–6:30 PM
If you’re looking for a position where no two days are exactly the same, you’ll be part of a supportive team, and you can make a positive impact on the experience of our dancers and families, this could be the perfect fit for you! To apply, please submit your resume and a cover letter.
Serious inquiries only, please.