Job Description
Hiring: Project/Program Manager I (Trust & Safety Manager)
📍 Hawthorne, CA (Hybrid – 3 days onsite)
⏳ Contract: 10 Months
We’re looking for a Project/Program Manager to join Trust & Safety team focused on AI-enabled community safety services within the Neighbors app.
This team operates at the intersection of AI, crisis response, and community operations — supporting initiatives like:
🐾 Search Party for Dogs
🔥 Fire Watch
🤝 Community Requests
In this role, you’ll:
• Respond to real-time operational and safety events
• Coordinate with partners, agencies, and third-party platforms
• Support AI-assisted workflows and escalation processes
• Build SOPs, operational playbooks, and automation improvements
• Help shape how AI-driven safety services scale across communities
✅ Ideal background:
• 3+ years in Trust & Safety, Crisis Operations, Community Operations, Emergency Response, or related fields
• Strong decision-making in fast-paced environments
• Experience with workflow/process documentation and operations automation
• Comfortable working with AI-enabled operational systems
⭐ Nice to have:
• Public safety / 911 dispatch / emergency management experience
• Animal welfare or pet-tech exposure
• API integrations or partner operations support experience
This is a unique opportunity to make a direct impact on community safety while working on cutting-edge AI-enabled products at Ring.
If interested, please DM me or apply directly.
#Hiring #ProjectManager #ProgramManager #TrustAndSafety #Operations #CommunitySafety #AI #CrisisManagement #EmergencyManagement #LinkedInJobs