Field Technician

Job Description

Job Description

Overview

We put people first-our employees, their families, and our customers. As a Field Support Technician, you will be an essential member of the Field Services team supporting operations within a secure, mission-focused environment. You will be responsible for the setup, installation, maintenance, and troubleshooting of end-user devices, ensuring secure and seamless IT operations for critical personnel and systems.

This role requires a technically proficient and customer-focused professional who can proactively manage sensitive IT assets, deliver timely issue resolution, and support IT operations aligned with organizational and cybersecurity objectives. Occasional after-hours support may be required to resolve critical issues and maintain operational continuity.

Key Responsibilities

Dedicated IT Support for Secure Systems

• Provide on-site and remote support for end-user devices, including setup, installation, configuration, connectivity, troubleshooting, and issue resolution.

• Ensure ongoing functionality and secure access to enterprise networks, internet services, shared resources, and peripheral devices.

• Respond to technical issues in accordance with established service level objectives (SLOs), ensuring timely and effective resolution.

• Deliver after-hours support as needed to address high-priority or mission-critical incidents.

Proactive Device & System Management

• Manage inventory of assigned IT assets, including desktops, laptops, tablets, mobile devices, monitors, printers, and audiovisual equipment.

• Monitor and maintain device performance to ensure operational readiness and compliance with security standards.

• Coordinate with internal teams and stakeholders to align support efforts with broader operational and cybersecurity requirements.

• Maintain detailed documentation of system configurations, access controls, maintenance activities, and asset tracking for audit readiness.

Collaboration & Communication

• Serve as a liaison between leadership, stakeholders, and technical teams to facilitate smooth IT operations.

• Maintain clear and thorough documentation of support activities, issue resolution processes, and service performance metrics.

• Participate in technical meetings and planning sessions to anticipate and address evolving IT requirements.

Qualifications & Required Experience

• 3+ years of experience in desktop support, field services, or systems administration.
• Active Secret Clearance
• CompTIA Security+
• Highly proficient with computer-based tasks and demonstrate exceptional accuracy when recording data for In & Out processing.

Preferred Qualifications

• Microsoft Power Platform
• Power Automate
• Power Apps
• Scripting and Development (JavaScript, HTML, CSS, and SQL)

Why Vision IT?

At Vision IT, we lead with People First, ensuring our employees and customers thrive. We foster a culture grounded in integrity, compassion, and excellence, empowering our teams to deliver critical IT solutions that support national defense missions.

We prioritize your well-being with a comprehensive benefits package, including:

401(k) Plan: Company-matching contributions

Health Insurance: Comprehensive medical coverage

Dental & Vision Insurance

Paid Time Off (PTO)

Disability Insurance: Short- and long-term

Life & AD&D Insurance

Supplemental Benefits: Critical illness, accident, and hospital care

We are committed to creating a work environment that promotes diversity, equity, and inclusion and complies with all applicable employment laws.

Join Vision IT and be a vital force in securing and supporting the IT infrastructure that enables mission success.