Job Description
Job Description
Job: Customer Service Specialist
Pay: $21 - $22/Hr
Location: Newbury Park, CA
Schedule: Mon - Fri, 7:30 AM - 4:00 PM
Full-Time, Temporary
Customer Service Specialist Job Description:
PrideStaff is currently working with a growing e-commerce company, specializing in curated travel-sized and trial-sized products for both retail and wholesale clients, who are seeking a Customer Service Specialist to join their team. The Customer Service Specialist will be working with clients including major corporations, non-profit organizations, and individual consumers who expect efficient, high-quality service. The ideal Customer Service Specialist has good communication skills, is detail-oriented, and is passionate about providing excellent customer service with a company that values your contributions and initiatives. The Customer Service Specialist is a full-time, temporary role in Newbury Park, CA.
Customer Service Specialist Job Responsibilities:
- Respond to Customer Inquiries via Email & Phone with Professionalism & a Customer-First Attitude
- Support Clients with Order Modifications, Including Cancellations, Address Changes, or Item Substitutions
- Process Returns, Exchanges & Refunds in a Timely & Accurate Manner
- Communicate with Customers About Out-of-Stock or Delayed Items & Other Appropriate Alternatives
- Utilize Shipping Software to Verify & Reformat Addresses, Print Shipping Labels & Ensure Timely Dispatch
- Accurately Enter & Track Customer Data for Billing & Service Purposes
- Assist with General Administrative & Clerical Tasks to Support the Department
- Attend Staff Meetings, Provide Updates on Customer Issues & Contribute Ideas for Service Improvements
- Proactively Identify Potential Service Issues & Escalate when Necessary
- Take Ownership of your role, Ensuring Responsibilities are met Without Direct Supervision
Customer Service Specialist Job Requirements:
- High School Diploma or Equivalent Required
- Must Have Experience Using Shopify or Other E-Commerce Platforms as well as Microsoft Excel
- Previous Experience in a Customer Service or Fulfillment Role is Required
- Familiarity with Shipping Platforms is a Must
- Excellent Communication Skills (Verbal & Written)
- Must be Punctual & Reliable
- Detail-oriented with the Ability to Spot Inconsistencies & Ensure Every Order is Processed Correctly
- Excellent Problem Solving Skills - Ability to Think Critically & Find Creative Solutions when Issues Arise
- Must be Able to Work Independently & be Able to Collaborate & Communicate with Teammates
PrideStaff Hiring Requirements:
- Must be 18+ Years Old
- Must be Willing to Submit to a Pre-Employment Background Check
- Must be Willing to Submit to a Drug Screen
- Must be Able to Provide Proof of Eligibility to Work in The U.S.
Enhance your career with a full-time job with a great company, competitive wages, and let PrideStaff support you in your future employment endeavors. Your future starts with PrideStaff!