Job Description
GENERAL MANAGER
Auto Diagnostic & Repair
Role Overview
Auto Diagnostic & Repair (ADR) is seeking a high-performing General Manager to serve as the operational integrator across our three locations in Antioch, Brentwood, and Boise. Reporting directly to ownership, this individual will act as a strategic partner and execution leader, translating the company's vision into measurable results.
The General Manager will be responsible for aligning people, processes, and performance across the organization. This role oversees daily operations while driving strategic initiatives that support profitability, operational excellence, and scalable growth. The ideal candidate is a decisive leader who thrives in fast-paced environments, builds accountability at every level, and consistently delivers results.
Compensation
Base Salary:
$90,000 - $140,000 annually (DOE)
Performance Bonus:
Up to 15-20% of base salary, tied to key performance indicators including shop revenue, gross profit percentage (GP%), and labor efficiency metrics.
Location:
Antioch, CA (primary location) with oversight of Brentwood, CA and Boise, ID
Employment Type:
Full-Time | Exempt
What Success Looks Like
- Provide strong leadership and support to operational managers, enabling them to achieve performance goals while optimizing daily functions, systems, and processes.
- Successfully implement strategic initiatives and guide teams through the adoption and execution phases of organizational objectives.
- Develop and align team members with the company's growth strategy by identifying opportunities for advancement, performance improvement, and leadership development.
- Drive measurable improvements in profitability, operational efficiency, and overall business performance to support long-term scalability and market expansion.
- Foster a culture of ownership, accountability, and continuous improvement across all locations.
Key Responsibilities
- Oversee day-to-day operations across all three locations, ensuring consistency in service delivery, staffing, customer experience, and quality standards.
- Develop and implement performance management systems, including KPI dashboards, shop scorecards, and structured reporting cadences.
- Recruit, onboard, coach, and retain Shop Managers, Service Advisors, and Technicians in partnership with CV Recruitment Services.
- Monitor and drive key business metrics, including labor efficiency, gross profit percentage (GP%), car count, and average repair order (ARO).
- Design, document, and implement Standard Operating Procedures (SOPs) to create operational consistency and improve efficiency across all locations.
- Serve as the primary liaison between ownership and leadership teams, translating strategic priorities into actionable plans and measurable outcomes.
- Manage vendor and parts supplier relationships to maximize cost efficiency without compromising quality or service standards.
- Lead weekly operational meetings, review performance against targets, and hold Shop Managers accountable to location-specific goals.
- Identify and escalate significant operational risks or challenges to ownership while proactively developing solutions.
- Partner with marketing initiatives to ensure increased demand is supported by efficient operations and exceptional customer retention strategies.
- Champion ADR's Core Values by cultivating a high-performance culture rooted in accountability, teamwork, and continuous improvement.
Qualifications
- Minimum of 5 years of leadership experience in automotive service management, with multi-location oversight strongly preferred.
- Demonstrated experience managing P&L responsibilities, including labor costs, parts expenses, gross profit, and overall financial performance.
- Proven ability to build, develop, and lead high-performing teams within automotive, trade, or service-based organizations.
- Strong operational mindset with experience implementing SOPs, scorecards, accountability systems, and performance management processes.
- Excellent communication, coaching, and leadership skills, with the ability to effectively engage both customer-facing teams and technical staff.
- Comfortable operating in a growth-oriented, entrepreneurial environment with evolving structures and priorities.
- Experience with shop management software such as Mitchell 1, Shop-Ware, Tekmetric, or similar platforms preferred.
- ASE certification or technical automotive background is advantageous but not required for this operations-focused leadership role.
Success Profile: First 90 Days
Weeks 1-2
- Conduct a comprehensive operational assessment across all three locations, evaluating team structure, workflows, financial performance, systems, and operational gaps.
Weeks 3-4
- Present findings, recommendations, and a strategic 90-day action plan to ownership.
Month 2
- Implement standardized shop scorecards, KPI tracking, and leadership accountability rhythms at each location.
Month 3
- Demonstrate measurable improvement in at least two of the following areas:
- Labor efficiency
- Average repair order (ARO)
- Car count
- Team retention
- Gross profit performance