Express Automotive Service Advisor (Entry-Level / Customer Service)
Job Description
Job DescriptionDescription:
Founded in 2008 by David Pedder, Pedder Automotive Group is a family-owned dealership network with 7 locations across Southern California, representing top brands including Nissan, Hyundai, Chrysler, Dodge, Jeep, and Ram.
Our locations include:
- Pedder Nissan
- Raceway Nissan
- Temecula Nissan
- Hemet CDJR
- Lake Elsinore CDJR
- Pedder Hyundai of Poway
- Pedder CDJR of Poway
We are known for a high-performance culture, strong leadership, and a customer-first experience—creating an environment where both employees and customers thrive.
The Express Service Advisor is a customer-facing, fast-paced role responsible for guiding customers through routine maintenance and light repair services.
This is an excellent opportunity for someone looking to start or grow a career in automotive service, customer experience, or dealership operations.
Requirements:
Key Responsibilities
- Greet customers and provide a welcoming, high-energy service experience
- Consult with customers on maintenance needs and recommended services
- Write repair orders and build accurate service estimates
- Clearly explain services, timelines, and costs
- Recommend additional services when appropriate (upselling ethically and effectively)
- Coordinate with technicians to ensure efficient workflow and turnaround times
- Deliver on customer satisfaction (CSI) goals and shop productivity targets
Qualifications
- Customer service or sales experience preferred (automotive experience a plus, not required)
- Strong communication skills with the ability to build trust quickly
- Highly organized with the ability to multitask in a fast-paced environment
- Self-motivated with a take-ownership mindset
- Willingness to learn automotive systems, maintenance, and repair processes
- Team-oriented while also able to work independently