JAPANESE SPEAKING Call Center Representative - (DIRECT HIRE)

Job Description

Job Description

JOB DESCRIPTION

Responsible for performing customer service function by handling all travel arrangements and responding to all travel related inquiries in order to meet customers’ needs and promote ANA.

Principal Accountabilities

1. Performs Customer Service Functions

2. Performs General Administrative Functions

SKILLS AND QUALIFICATIONS REQUIRED:

1. Japanese/English bilingual

• Japanese – Proficient

• English – Read, Write, Speak

2. Ability to work 8 hours shifts, and work weekends and holidays

3. Good dependability record

4. Ability to operate interactive computer terminals and telephone equipment such as handsets and headsets for long periods of time

5. Excellent verbal communication skills

6. Reading comprehension skills

7. Interpersonal skills

8. Listening skills

9. Analytical skills