Front Desk Receptionist

Job Description

Job Description

About the Role:

We are seeking a highly motivated and organized Front Desk professional to join our team. As a Front Desk representative, you will be the first point of contact for our patients. Your major end result will be to ensure that our patients receive a warm welcome and excellent customer service. You will be responsible for managing the reception area, answering phone calls, scheduling appointments, and providing administrative support to the team.

Minimum Qualifications:

• High school diploma or equivalent
• 1+ years of experience in a customer service or administrative role
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office Suite

Preferred Qualifications:

• Associate's or Bachelor's degree in Business Administration or related field
• Experience in a front desk or receptionist role
• Bilingual in English and Spanish
• EPIC EMR experience

Responsibilities:

• Greet and welcome patients with a positive and professional attitude
• Answer and direct phone calls in a timely and courteous manner
• Schedule appointments, collect patient payments
• Provide administrative support to the team, including data entry and filing and scanning
• Maintain a clean and organized reception area
• Ability to travel between office locations as needed

Skills:

As a Front Desk professional, you will utilize your excellent communication and interpersonal skills to provide exceptional customer service to our patients. You will also use your organizational and administrative skills to manage the reception area and provide support to the team. Proficiency in Microsoft Office Suite is required to perform daily tasks such as scheduling appointments and data entry. Bilingual skills in English and Spanish are preferred but not required.

M- F 8-5
40 HRS