Job Description
Job Description
Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work!
Directs compassionate and caring services inclusive of visitations, funeral services, and graveside services. Serves as the family’s primary contact for service information, coordinating details and making revisions in support of family needs and requests.
Essential Job Functions: Must be able to perform the essential functions of the job with or without reasonable accommodations.
- Provide services to grieving families ensuring expectations are not only met, but exceeded.
- Primary family contact for visitations and services. Confirms deliverable and expectations with internal resources and providers clarifying needs and addressing questions. Delegates duties to service team in a courteous and professional manner building up the team.
- Directs visitation, funeral, and graveside services in a professional, organized, and caring manner consistent with Company standards. Confirms authorization to proceed with Arrangements and/or Interment Office.
- Ensures chapel is set up properly and presentable for family arriving. Ensures audio and visual media is set up properly; tests system prior to services with sufficient time to resolve issues.
- Greets family upon arrival and escorts family to and between services. Leads funeral processions on and off-site.
- Professionally and empathetically listens to customer concerns or issues. Assessing the situation, asks clarifying questions being open and flexible while not committing to non-routine solutions; escorts distraught customers to an office or private space.
- Perform decedent identification. Transports decedent and casket among services. Visually inspects deceased, adjusts casket dressing, deceased attire or makeup, or communicates concerns to preparation staff. Verifies removal of deceased personal belongings prior to burial per the arrangement.
- Visually inspects service arrangement (visitation, funeral, or graveside) against contractual arrangements and the next of kin expectations; initiates corrective action as appropriate; provides instruction or guidance to services team members.
- Present when the casket containing a human body and/or urn is lowered into grave, crypt or burial vault.
- Learning to apply knowledge and skills to the business environment. Completes routine work following established procedures and complying with regulations and policies; escalates non-routine issues for assistance.
- Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from supervisor/manager. Adjusts effectively to work within new work structures, processes, requirements or cultures. Exhibits accountability for behaviors.
- Notifies supervisor/manager when workload is light and volunteers for additional work that may involve supporting other departments or teams. May usher, chauffeur family members, assist at various services, deliver flowers or supplies, assist with set-up or clean-up, attend community events, or supervise the parking of cars.
- Ensures compliance with local, state, and federal regulations.
Education:
- High School Diploma or GED
- Valid state driver’s license with an acceptable driving record
Experience
- At least two (2) years’ funeral services work experience at high volume location(s) with automated record keeping systems. Experience at Rose Hills preferred.
- First Call experience arriving at personal homes for removal is a plus
- Demonstrate knowledge and application of industry regulations
- Demonstrate typical funeral and interment policies and procedures; internal candidates specifically for Rose Hills
- Experience setting up and using audio / visual equipment and microphones a plus
Skills:
- Bilingual a plus
- Ability to accurately read cemetery permits and land maps.
- Professional and empathic verbal and written communication skills
- Must be willing and able to wear radio and ear piece for continual communication
- Cognitive Ability including reasoning, planning, identify problems, comprehend ideas, learn quickly, learn from experience, and appropriately apply learning to new situations.
- Process and results oriented, motivated to keep projects moving ahead by identifying obstacles and exploring alternatives
- Applies best practices
- Knowledgeable in discipline and industry acumen
- Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated
- Ability to build professional and trusting business relations across the location
- Appropriate business attire to be worn when having contact with families or guests
- Ability to work weekends and evenings as well as overtime
- Ability to comply with company policies including but not limited to punctuality/attendance, workplace safety, and project a favorable image of the company
- Ability to frequently lift a minimum of 50 lbs. and occasionally lift 100+ lbs
Work Environment
- Work is performed in buildings or chapels as well as outside in a variety of weather conditions. Consists of standing for long periods of time, walking, stooping, reaching, and bending while on pavement and uneven ground.
- Ability to work in a grieving and emotional environment and willingness to work with and around human remains
- This position requires you to be on sight at location and is not a remote position.
Compensation:
$22.00/hr - $28.00/hr
Exact compensation may vary based on skills, experience, and location.
Benefits:
Part-time associates working an average 20 hours a week may be eligible for 401(k).
Rose Hills is an Equal Opportunity Employer. The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran’s status or disability, or any other legally protected status.
SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.
As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working around and/or handling deceased and working around families and colleagues. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.
Postal Code: 90601
Category (Portal Searching): Operations
Job Location: US-CA - WhittierCompany DescriptionLife’s not about a job, it’s about purpose.
Do you love sales? Are you passionate about serving your community? Do you want to make a difference with your work?
We’re looking for a sales professional to join our dynamic team! We put people first and value integrity and attention to detail in our work. We’ll change everything you ever thought about working in the funeral services industry. This isn’t your typical job—and we’re not your typical company!
Our Sales Professionals enjoy:
•\tUnlimited Income Potential - with a competitive commissioned incentive package
•\tStability – a recession-resistant, human centered business
•\tBrand recognition – Our Dignity Memorial® is the North America’s largest provider of funeral, cremation and cemetery services.
•\tCompany-Provided Leads - we use the world’s #1 lead-management system and other best-in-
class technology platforms
•\tOngoing training
•\tAdvancement opportunities
We think our CEO, Tom Ryan, says it best:
“At SCI, we believe we are Better Together. When each of us brings our best self to work, we can provide the Service Excellence our families deserve. This is why we provide you and your loved ones with benefits and resources to help you become your best.”
BETTER HEALTH:
Wellbeing is important to us, and to ensure our associates have access to the best care, we offer medical, prescription drug, mental health, dental and vision insurance plans for our associates to select from. Our wellness program offers benefit credits and includes a company contribution toward Health Reimbursement Accounts (HRA). Our Employee Assistance Program (EAP) offers immediate, confidential help to our associates and their dependents as well as eight free counseling sessions per incident.
BETTER WEALTH:
We are committed to providing the means and resources for our associates to manage their current and future financial needs. We offer a 401(k) plan with a competitive company match, financial education tools and flexible spending accounts for healthcare, dependent care and commuter expenses.
BETTER SELF:
We encourage associates to take time off through vacation, holiday, sick time, maternity leave and baby bonding (maternity & paternity) plans. Career development is an important focus, supported by tuition reimbursement, professional training and discounted university rates. Through the Sam Lucas Scholarship Foundation, we provide educational grants to associates, their spouses and children. What is important to our associates outside of work is important to us too. We offer additional benefits including adoption assistance and pet insurance, among many other insurance and benefit options.
BETTER COMMUNITY:
Our Associate Resource Communities (ARCs) are associate-led, self-directed groups of Company colleagues who share similar interests and backgrounds. ARCs offer opportunities to connect with colleagues, promote diversity, share ideas, enhance our business and help improve the communities in which we live and work. As part of our mission to promote excellence in funeral service, our mortuary science scholarship program awards over $96,000 annually to 25 deserving students. (Associates are eligible to participate.) In exchange for a contribution to a charity of their choice, our associates can earn an additional day off per year.
Compensation: $40,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)
Note: Eligibility requirements apply.
SCI is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.
For any difficulties with the application process, please reach out to SCI.jobs@sci-us.com.
Company Description
Life’s not about a job, it’s about purpose.\r\n\r\nDo you love sales? Are you passionate about serving your community? Do you want to make a difference with your work?\r\n\r\nWe’re looking for a sales professional to join our dynamic team! We put people first and value integrity and attention to detail in our work. We’ll change everything you ever thought about working in the funeral services industry. This isn’t your typical job—and we’re not your typical company!\r\n\r\nOur Sales Professionals enjoy:\r\n•\tUnlimited Income Potential - with a competitive commissioned incentive package\r\n•\tStability – a recession-resistant, human centered business\r\n•\tBrand recognition – Our Dignity Memorial® is the North America’s largest provider of funeral, cremation and cemetery services.\r\n•\tCompany-Provided Leads - we use the world’s #1 lead-management system and other best-in-\r\nclass technology platforms\r\n•\tOngoing training\r\n•\tAdvancement opportunities\r\nWe think our CEO, Tom Ryan, says it best:\r\n“At SCI, we believe we are Better Together. When each of us brings our best self to work, we can provide the Service Excellence our families deserve. This is why we provide you and your loved ones with benefits and resources to help you become your best.” \r\nBETTER HEALTH:\r\nWellbeing is important to us, and to ensure our associates have access to the best care, we offer medical, prescription drug, mental health, dental and vision insurance plans for our associates to select from. Our wellness program offers benefit credits and includes a company contribution toward Health Reimbursement Accounts (HRA). Our Employee Assistance Program (EAP) offers immediate, confidential help to our associates and their dependents as well as eight free counseling sessions per incident.\r\nBETTER WEALTH:\r\nWe are committed to providing the means and resources for our associates to manage their current and future financial needs. We offer a 401(k) plan with a competitive company match, financial education tools and flexible spending accounts for healthcare, dependent care and commuter expenses.\r\nBETTER SELF:\r\nWe encourage associates to take time off through vacation, holiday, sick time, maternity leave and baby bonding (maternity & paternity) plans. Career development is an important focus, supported by tuition reimbursement, professional training and discounted university rates. Through the Sam Lucas Scholarship Foundation, we provide educational grants to associates, their spouses and children. What is important to our associates outside of work is important to us too. We offer additional benefits including adoption assistance and pet insurance, among many other insurance and benefit options.\r\nBETTER COMMUNITY:\r\nOur Associate Resource Communities (ARCs) are associate-led, self-directed groups of Company colleagues who share similar interests and backgrounds. ARCs offer opportunities to connect with colleagues, promote diversity, share ideas, enhance our business and help improve the communities in which we live and work. As part of our mission to promote excellence in funeral service, our mortuary science scholarship program awards over $96,000 annually to 25 deserving students. (Associates are eligible to participate.) In exchange for a contribution to a charity of their choice, our associates can earn an additional day off per year.\r\nCompensation: $40,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)\r\nNote: Eligibility requirements apply.\r\nSCI is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.\r\nFor any difficulties with the application process, please reach out to SCI.jobs@sci-us.com.