Job Description
Job Description
Company Overview
Select Property Management, Inc. (SPMI) provides professional property management services and is committed to responsive service, strong owner and tenant relationships, and effective day-to-day management of the properties and communities it serves.
Job Summary
Under the direction and supervision of the Vice President/General Manager and President/CEO, the SPMI Branch Manager provides leadership, supervision, property management, business development, and administrative support for Select Property Management. The position is responsible for the day-to-day operation of the assigned branch, including staff oversight, owner and tenant relations, leasing, maintenance coordination, financial administration, and portfolio support.
Key Responsibilities
- Lead branch operations and provide day-to-day supervision of assigned office staff and resident managers.
- Evaluate assigned staff performance; approve employee timecards, absence requests, and mileage reimbursement requests; and participate in interviewing employment candidates.
- Keep the General Manager informed of potential or developing issues involving employees, tenants, owners, or branch operations.
- Market property management services, schedule and meet with prospective clients, perform initial property inspections, and prepare owner management contracts.
- Communicate regularly with property owners and clients regarding property conditions, turnover, re-rental rates, projects, tenant matters, and other portfolio needs.
- Enter or forward new property information to accounting and coordinate account close-outs with accounting.
- Supervise leasing operations, including property advertising, showings, applicant and tenant paperwork, lease approval and execution, and move-in coordination.
- Schedule and complete move-in, move-out, and occupied-property inspections.
- Complete or approve security deposit dispositions and related move-out documentation.
- Monitor tenant delinquencies and payment plans; sign, serve, and mail required notices, including 3-day notices.
- Handle tenant, owner, and client complaints professionally and coordinate appropriate follow-up.
- Supervise maintenance operations and work orders; verify scheduled work is completed and accurately documented in AppFolio.
- Coordinate and manage larger property projects, including major repairs such as roofing or fire-related restoration, as applicable.
- Manage assigned commercial accounts and prepare commercial leases, as applicable.
- Manage assigned HOA accounts, including reporting, annual meetings, tax-related coordination, and communication with HOA presidents and boards, as applicable.
- Review and approve management income reports and payables for assigned portfolios, as applicable.
- Process or oversee rent entries, deposits, ACH transactions, vendor payments, check requests, bill coding, and other branch financial administration as assigned.
- Handle files requiring collection referral and coordinate collection activity.
- Maintain branch records, files, keys, and on-call lists; complete periodic file and key purging.
- Monitor email and telephone communications throughout the day, return calls promptly, and document relevant activity in AppFolio.
- Provide front-office and telephone coverage and open or close the office as operationally necessary.
- Schedule property showings, inspections, work orders, and other appointments for branch staff as needed.
- Prepare and submit bi-weekly reports to the General Manager and attend manager meetings.
- Assist other office managers and branches when needed.
Qualifications
Qualifications and position-specific requirements to be determined based on the needs of the assigned branch.
Other Duties
The duties and responsibilities of this position may vary and are subject to change based on the needs of the department and company. The SPMI Branch Manager may be assigned other related duties and responsibilities as necessary.
Equal Employment Opportunity
Select Property Management, Inc. is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs. The Company does not discriminate on the basis of any characteristic protected by applicable federal, state, or local law.
\nCompany Description
We are a nationally ranked, multi-office real estate organization with a long-standing reputation for excellence and growth.
Company Description
We are a nationally ranked, multi-office real estate organization with a long-standing reputation for excellence and growth.