Job Description
Job Description
Administrative Assistant
Pay: $23 + depending on experience!
Responsibilities:
▪ Respond promptly and professionally to customer inquiries via email, live chat, and phone
▪ Assist customers with order placement, product questions, tracking, returns, and exchanges
▪ Resolve customer complaints and issues effectively and escalate when necessary
▪ Monitor and update order status, shipping details, and inventory in the eCommerce system
▪ Document interactions and maintain accurate records in CRM systems
▪ Collaborate with warehouse, logistics, and internal teams to resolve fulfillment or inventory issues
▪ Support online reviews, feedback management, and loyalty inquiries
Qualifications:
▪ 1–2 years of customer service experience (construction company preferred)
▪ Excellent written and verbal communication skills with a focus on customer service
▪ Proficiency in current office applications, including ACT and MS Office (Word and Excel)
▪ Knowledge of QuickBooks is required
▪ Previous experience working as an order fulfillment specialist might make you a good fit
Experience:
- Customer Service: 1 year (Preferred)
Please visit our website to apply at:
Partnerspersonnel.com