Job Description
Job DescriptionPatient Services SpecialistRole Summary
Are you an organized, client-focused healthcare administrative professional dedicated to providing an exceptional patient experience? We are seeking a detail-oriented Patient Services Specialist for a full-time, fixed-term contract position.
In this vital front-facing role, you will be the primary point of contact for patients, managing everything from the initial greeting and registration to insurance verification and appointment scheduling. You will balance clinical support tasks—such as assisting with room setup and occasionally serving as a medical chaperone—with backend administrative workflows. If you excel at multitasking in a high-volume, fast-paced medical environment and possess a strong command of medical insurance terminology, we invite you to apply.
Duties & ResponsibilitiesFront Desk Operations & Customer Care
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Patient Reception: Warmly greet patients upon arrival, determine the nature of their visit, and promptly alert practitioners of their arrival to keep the clinic running on schedule.
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Intake & Registration: Register new patients, assign internal patient IDs, collect complete demographic data, and scan required identification and insurance cards.
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Payment Processing: Receive, record, and process co-payments and outstanding account balances following established cash-handling policies and procedures.
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Communication Management: Screen, prioritize, and route incoming calls. Respond directly to general inquiries or escalate complex patient requests to a supervisor when appropriate.
Insurance Verification & Scheduling
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Coverage Verification: Verify insurance eligibility and benefit levels for new and returning patients via telephone and web inquiries. Confirm if insurance plans are in-network.
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Authorization Tracking: Coordinate pre-authorization components needed for physical therapy treatments and diagnostic testing, ensuring required documentation is secured prior to visits.
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Appointment Logistics: Schedule and confirm patient appointments and follow-ups. Generate and distribute daily appointment summaries and manage pending appointment queues.
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EHR Documentation: Ensure complete, accurate, and detailed notes of all patient contacts, authorizations, and verification details are entered into the practice management system.
Clinical Support & Compliance
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Clinical Chaperoning: Serve as a medical chaperone during sensitive health exams or treatments, remaining physically present to support the provider and patient.
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Room Coordination: Assist with basic treatment room preparation and clinical equipment setup between patient appointments.
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Regulatory Compliance: Maintain a safe clinic environment in strict accordance with healthcare compliance standards, safety regulations, and HIPAA privacy rules.
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Other duties as assigned.
Required QualificationsEducation & Experience
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Education: High school diploma or equivalent.
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Experience: Minimum of two (2) years of experience working within a healthcare environment.
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Field of Expertise: Working knowledge of medical insurance terminology, insurance verification workflows, and HIPAA compliance standards.
Core Competencies
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Customer Service: Excellent interpersonal skills with a demonstrated ability to handle high-volume telephone calls and front-desk interactions professionally.
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Multitasking Ability: Proven capability to accurately manage competing priorities in a fast-paced, high-volume outpatient clinical setting.
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Teamwork: A highly collaborative, team-oriented work style with a strong commitment to patient privacy, safety, and confidentiality.
Location and Work Type
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Work Type: Full-Time, Fixed-Term Contract Position.
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Work Setting: 100% On-site clinical environmen
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Schedule: Standard full-time hours (Monday through Friday).