Medical Administrative Assistant

Published: 6/14/2022

Healthcare

Job Description

Job Summary:
Required Experience:
•Previous clinic experience preferred minimum 6 months.
•Care Connect experience

Job description:

In this role, you will work independently and facilitate access to care for patients who seek telehealth appointments at UCLA Health by processing inquiries and converting them to patients for UCLA Health. This involves but is not limited to obtaining required demographic information, insurance information and medical reports, as needed. You will register patients in Care Connect and Salesforce, the department's online CRM, organize and upload medical records to Epic via ICAP. Review medical records, and triage cases to the most appropriate physician at UCLA Health; collaborate with case managers, as needed. Outreach UCLA Health clinics and physicians and coordinate scheduling of telehealth appointments. Attend telehealth appointments and assist with any requested follow ups. Identify areas of improvement, and create new processes and procedures as needed. Provide administrative, regulatory and operational support for the organization’s telehealth program offerings.

Reporting directly to the Manager, Access Services, Telehealth Coordinator is responsible for managing telehealth inquiries and requests. Serve as the customer’s primary point of contact, document and communicate status and progress. This role will collaborate with other members of Patient Navigation and Business Services as well as members within UCLA Health, and partner with local clinical and operational leaders and international partners.

\nCompany Description

AlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional & technical niches, vendor-on-site, and managed service programs.