Job Description
Job DescriptionDescription:
About the Role
Palm Springs Kia is seeking a dependable, customer-focused Service Assistant team member to help keep the service department organized, responsive, and running smoothly. This role supports a mix of service administration, light Business Development Center duties, customer outreach, loaner vehicle coordination, and document scanning.
This is a good fit for someone who enjoys staying organized, communicating with customers, and supporting a busy dealership team with a variety of daily tasks.
What You’ll Do
- Support light BDC duties, including customer follow-up and appointment-related outreach.
- Make outbound calls, including cold calls, to support service opportunities and customer engagement.
- Assist with scanning, filing, and organizing service-related documents.
- Help manage loaner vehicles.
- Provide general service assistant support to advisors and service department team members.
- Communicate professionally with customers by phone and in person.
- Help maintain accurate records and follow dealership processes for service documentation.
- Support daily service department workflow as needs change throughout the day.
Requirements:
Required Qualifications
- Strong communication and customer service skills.
- Ability to make outbound phone calls.
- Basic computer skills.
- Strong attention to detail when scanning, organizing, and handling documents.
- Willingness to support a variety of service department tasks as needed.
Preferred Qualifications
- Prior dealership, automotive service, BDC, call center, or administrative experience.
- Experience handling customer follow-up, appointment scheduling, or service-related calls.