Desktop Support Technician - EPIC Assessment

Job Description

Job Description

Required Skills & Experience

• 1–3 years of experience in IT support, inventory, or field-based roles
• Strong attention to detail and accuracy
• Ability to follow structured processes
• Comfortable working onsite and walking for extended periods
• Basic familiarity with computer hardware and peripherals

Nice to Have Skills & Experience

• Experience working in healthcare or hospital environments
• Prior involvement in inventory, asset tracking, or deployment projects
• Familiarity with tools such as Excel, ServiceNow, or ticketing systems
• Certifications such as CompTIA A+, ITF+
• Experience working in large facilities or multi-building environments

Job Description

Insight Global is seeking a Desktop Support Technician to support a large-scale Epic readiness initiative focused on identifying and documenting IT equipment across hospital environments. This is a hands-on, high-volume role ideal for individuals who are detail-oriented and comfortable working onsite.

Key Responsibilities
• Walk hospital floors and departments to locate IT equipment
• Identify devices such as desktops, laptops, monitors, WOWs, printers, and peripherals
• Document device presence in Excel or tracking tools
• Follow structured checklists and daily assignments
• Escalate missing devices, discrepancies, or access issues