SAP IS-U CR&B Lead

Job Description

Job Description

Position: SAP IS-U CR&B Lead

Location: Sacramento, CA (Hybrid, 1 day onsite in a Week)

Duration: 1 year Contract

Need Only local to Sacramento, CA

Job Description:

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Key Responsibilities:

• Provide day-to-day support for ServiceNow incidents related to Customer and AMI Technologies.

• Work on enhancement requests and project tasks aligned with your skills in Customer and AMI Technologies.

• Respond promptly to incidents so they don’t impact the S/4HANA project’s progress.

• Collaborate with team members to ensure smooth handoff and clear communication.

• Help our team maintain greater availability and focus on the S/4HANA project.

Mandatory Requirements

• Must have five (5) years of experience designing and configuring complex SAP solutions within the last ten years.

• Must have at least three (3) years of SAP ECC 6.0 experience with EHP7 or higher

• Must have at least one year (1) of SAP CRM 7.0 experience with EHP3 or higher

• Must have IS-U CR&B expertise, including experience in one, or more, of the following areas:

- Customer service

- Device management, including experience with smart meters and/or the Itron Networks UIQ stack

- Rates and pricing

- Billing and invoicing

- Bill print

- Workflows

- Fl-CA

• Must have experience working with master data components and the business partner lifecycle

• Must have at least two (2) years of experience performing hands-on end-to-end functional, technical, and regression testing of complex solutions, including integrations to external systems

• Must have experience using defect tracking applications like ServiceNow or JIRA

• Must have experience in participating in business requirement reviews and blueprint sessions

• Must have experience translating business requirements into detailed specifications

• Must have experience working with technical teams (ABAP developers) to define/refine functional specifications for custom developments

• Must have experience creating process flow diagrams based on business requirements

• Must have experience debugging custom code and working independently to support a project team

• Must have experience communicating highly technical information in an understandable manner to project team both verbally and in writing.