Job Description
Position Summary:
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We are seeking a motivated and detail-oriented Wine Sales Operations Associate to support the company’s sales and fulfillment processes by ensuring smooth coordination among sales, customer service, and office operations. The ideal candidate has a passion for fine wine, strong communication skills, and the ability to manage multiple administrative and customer-facing tasks efficiently and professionally. For individuals looking to build a career in the fine wine industry, this position provides a strong foundation with potential for advancement.
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Key Responsibilities
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- Manage and support day-to-day sales operations, including order processing, address validation, and shipping coordination.
- Maintain efficient office operations through supply management, vendor coordination, and facility oversight.
- Provide professional and responsive customer service via phone and email communications.
- Assist with outbound prospecting emails to track customer engagement and follow up on interest.
- Maintain records of sales data, office expenses, and inventory-related activities.
- Potential coverage on CRM and Web content writing tasks
- Support management initiatives for process improvement and operational efficiency.
- Develop and apply wine knowledge to confidently assist customers and support sales activities.
- Contribute to a productive team environment by fostering cooperation and organization across departments.
- Keep wine ratings and product data current in Fishbowl (Inventory Management System).
- Maintain and clean up part numbers in Fishbowl.
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Qualifications:
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- Minimum 2 years of experience in sales operations, retail management, or office administration.
- Experienced in creative content writing will be a plus.
- Strong organizational and multitasking skills with attention to detail.
- Excellent written and verbal communication abilities.
- Proficiency in Microsoft Office, CRM systems, databases, and inventory software (Fishbowl and HubSpot experience is a plus)
- Experience in ecommerce or fulfillment operations preferred.
- Interest in wine, with WSET or similar certification considered an advantage.
- Familiarity with luxury wine and the wine industry is highly desirable.
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Compensation and Benefits
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- $26-31/hour + Quarterly Bonus up to 20%.
- 8 Paid Holidays, plus 2 Floating Holidays (Effective Immediately)
- 10 days Personal Time Off (PTO), accrued semi-monthly, no waiting period
- Health Insurance, Vision & Dental Insurance, (effective after 30-day waiting period)
- Bonus – Discretionary, based on performance
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Conclusion:
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The right candidate will have a seamless transition into our company culture with our existing team. Professionalism, kindness, a growth-mindset, and a team player are all attributes of a strong candidate.
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***Passing Drug Screening and Background Check is Required***
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