Job Description
Job Description
We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Handle customer inquiries and complaints
- Handle follow up with customers
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Bilingual - Spanish
- Excellent written and verbal communication skills in both English and Spanish.
Company DescriptionInNova Global Fund is a U.S.-based organization dedicated to expanding access to financial opportunity in underserved communities around the world. While we do not issue microloans directly, we play a vital behind-the-scenes role by providing the administrative infrastructure that enables impactful microlending through our contracted partners—particularly in Kenya and other emerging markets.
Company Description
InNova Global Fund is a U.S.-based organization dedicated to expanding access to financial opportunity in underserved communities around the world. While we do not issue microloans directly, we play a vital behind-the-scenes role by providing the administrative infrastructure that enables impactful microlending through our contracted partners—particularly in Kenya and other emerging markets.