Technical Support Technician

Job Description

Job Description

We are seeking a motivated and technically skilled Technical Support Technician to join our team in the aviation training device manufacturing industry. This position provides telephone, email, and hands-on technical support for fixed-wing flight simulators, computer systems, and related hardware. The ideal candidate enjoys troubleshooting technical challenges, delivering excellent customer service, and working in a dynamic environment that supports aviation training professionals worldwide.

Key Responsibilities

• Provide telephone support to flight simulator customers regarding replacement parts, hardware issues, computer problems, and system operation concerns.
• Respond to customer emails by troubleshooting technical issues, answering product questions, and recommending effective solutions.
• Diagnose and resolve hardware, software, and peripheral equipment issues to restore simulator functionality.
• Maintain accurate and detailed records of customer interactions, troubleshooting activities, resolutions, and follow-up actions using the company ticketing system.
• Communicate professionally and effectively with customers, colleagues, and management to ensure timely issue resolution and customer satisfaction.
• Escalate complex technical issues to management when appropriate.
• Install, repair, and maintain simulator hardware, software, computers, and related equipment.
• Continuously expand technical knowledge through manuals, technical publications, and diagnostic resources.
• Travel to customer locations for system installations, maintenance, upgrades, and support services as needed.

Qualifications

Required:

• High School Diploma or equivalent.
• Minimum of two (2) years of experience in technical support, computer technology, IT support, or a related field.
• Intermediate to advanced knowledge of Microsoft operating systems and software applications.
• Strong troubleshooting and analytical problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to non-technical users.
• Experience using hand tools to perform basic electromechanical maintenance.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Demonstrated commitment to accuracy, reliability, and customer service.

Preferred:

• Experience supporting aviation simulators or working within the aviation industry.
• Associate degree in Computer Science or a related technical field.
• Knowledge of computer networking.
• Soldering experience.
• Aviation maintenance or technical operations background.

What We're Looking For

The successful candidate will demonstrate:

• Strong customer service and relationship-building abilities.
• Initiative and self-motivation under minimal supervision.
• Attention to detail and commitment to quality work.
• Team-oriented mindset with excellent interpersonal skills.
• Ability to research technical issues, evaluate options, and recommend practical solutions.

Apply Today

If you enjoy troubleshooting technology, helping customers solve problems, and working with cutting-edge aviation training equipment, we'd love to hear from you. Apply now to join our growing team and contribute to the success of aviation training professionals across the industry.