Job Description
Job Description
Job Summary
A manufacturing company in San Fernando, CA is seeking a Customer Service Rep for a direct hire opportunity. This role serves as a key point of contact for customers and acts as the primary liaison between customers and internal teams, including production, shipping and receiving, and Quality Control.
The Customer Service Rep is at the heart of daily operations, helping ensure orders are processed accurately, customer concerns are resolved professionally, and communication flows smoothly across departments. This is a great opportunity for a customer service professional who enjoys problem-solving, working with numbers, and being part of a collaborative team environment.
This position is well-suited for someone who values stability, supportive leadership, positive teamwork, and the opportunity to build strong relationships across a manufacturing organization.
Key Responsibilities
- Serve as the primary contact for customers, providing responsive and professional support.
- Process inbound customer orders accurately and efficiently.
- Communicate with internal departments to resolve order, production, shipping, receiving, and quality-related issues.
- Investigate and resolve complex customer concerns with a solution-focused approach.
- Maintain accurate customer, order, and issue resolution documentation.
- Support a positive customer experience through clear communication, follow-up, and attention to detail.
Compensation and Benefits
- Direct hire opportunity.
- Salary range: $55,000 to $60,000 per year.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_…
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Partici…
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Company DescriptionThis company offers growth and a great group of people to work with.
Company Description
This company offers growth and a great group of people to work with.