Job Description
Job Description
About the Role
Robert Half is partnering with a respected nonprofit organization to hire a Bilingual Spanish Customer Experience Specialist who is passionate about serving the community and helping individuals access meaningful resources and support. This role is perfect for someone who enjoys building connections, solving problems, and creating positive experiences for people during important moments.
New team members will work onsite for the first six months to complete training and become fully integrated with the team. Following the onboarding period, the position transitions to a hybrid schedule of three remote days and two onsite days per week.
Individuals with prior experience in a nonprofit, community-based organization, call center, or customer support environment are highly encouraged to apply.
Key Responsibilities
- Serve as a trusted resource for community members by responding to inbound calls and providing accurate information with professionalism and empathy.
- Assess each caller's needs and connect them with appropriate programs, services, and community resources.
- Document interactions thoroughly in CRM and case management systems while maintaining confidentiality and accuracy.
- Build positive relationships with clients by providing attentive, respectful, and solutions-focused service.
- Collaborate with internal teams to coordinate services and ensure client needs are addressed efficiently.
- Manage multiple systems simultaneously to research information, update records, and track service requests.
- Stay informed on organizational programs, eligibility requirements, and community resources to deliver accurate guidance.
- Meet quality and productivity expectations while maintaining a compassionate, client-centered approach.
Qualifications
- Bilingual in English and Spanish required.
- Previous experience in a nonprofit organization, contact center, customer service, or client support role preferred.
- Passion for working in a mission-driven environment dedicated to improving the lives of others.
- Excellent communication, active listening, and interpersonal skills.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Proficiency with Microsoft Office and experience using CRM or case management systems is a plus.
- Reliable, collaborative, and committed to delivering an outstanding client experience.