Job Description
Job DescriptionJoin Our Award-Winning Parts Team at Toyota Carlsbad!
Are you passionate about helping people, solving problems, and being part of a high-performing team? Toyota Carlsbad's award-winning Parts Department is looking for an energetic and customer-focused Parts Counter person to join our team!
In this role, you'll be the go-to resource for both customers and technicians, helping them find the right parts while delivering exceptional service with every interaction. If you thrive in a fast-paced environment, enjoy building relationships, and take pride in providing outstanding support, we'd love to meet you.
Position Summary
The Parts Counter person is responsible for assisting technicians and customers with parts inquiries and sales, both in person and over the phone. This position plays a critical role in supporting our service operations and ensuring an exceptional customer experience.
Why Toyota Carlsbad?
At Toyota Carlsbad, our employees are our greatest asset. We are committed to fostering a culture built on teamwork, growth, and excellence.
What We Offer:
- Outstanding company culture and supportive team environment
- Career growth and advancement opportunities
- Medical, Dental, and Vision Insurance
- Company-Paid Life Insurance
- 401(k) with Company Match
- Paid Vacation and Sick Time
- Employee Discounts
- Ongoing Training and Development
Essential Responsibilities:
- Assist customers and technicians in identifying and selecting the correct parts in a friendly, professional, and efficient manner.
- Recommend related products, companion parts, and current promotions to provide complete solutions.
- Answer incoming phone calls, providing pricing, availability, and product information with exceptional customer service.
- Maintain accurate records of repair orders, invoices, special orders, and insurance estimates.
- Coordinate parts orders for shipment, delivery, or customer pick-up.
- Build and maintain relationships with assigned accounts through outbound communication.
- Support both internal and external customers with a high level of responsiveness and professionalism.
- Maintain a clean, organized, and welcoming parts counter and work area.
- Follow all safety procedures and company policies.
- Perform other duties as assigned.
Qualifications:
- 3–5 years of automotive parts experience required.
- Toyota dealership experience preferred but not required.
- Strong knowledge of automotive parts and accessories.
- Excellent customer service, communication, and relationship-building skills.
- Computer proficiency and experience with dealership management systems preferred.
- Self-motivated, dependable, and team-oriented.
- Personal values that align with our core values of Integrity, Teamwork, Innovation, Respect, and Excellence.
- Valid driver's license with a clean driving record.
Toyota Carlsbad is an Equal Opportunity Employer (EOE/M/F/D/V) and supports a drug-free workplace.