Job Description
Job DescriptionSalary: $20/Hour
Nestled in the heart of Avalon, CA on beautiful Santa Catalina Island, Bellanca Hotel offers a boutique hospitality experience where coastal charm meets exceptional service. Our team is passionate about creating memorable guest experiences through thoughtful service, attention to detail, and a genuine connection to our island community.
We believe great hospitality starts with great people. Whether youre welcoming guests, crafting memorable meals, or supporting operations behind the scenes, every role at Bellanca Hotel plays a part in delivering a relaxed yet refined island experience.
Were looking for an enthusiastic and service-oriented Front Desk Agent who enjoys being the face of the guest experience. This is a highly visible role where your interactions directly shape each guests stay.
What Were Looking For
Youre someone who:
- Has prior front desk or reservations experience (preferred, not required)
- Is comfortable using computers and hotel systems
- Has excellent verbal, written, and phone communication skills
- Is friendly, professional, and guest-focused
- Can multitask in a fast-paced, high-traffic environment
- Works well both independently and as part of a team
- Is available to work weekends and holidays (required)
What Youll Be Doing
As a Front Desk Agent, youll be the first point of contact for our guests and a key part of delivering a seamless stay. Responsibilities include:
- Managing reservations, check-ins, and check-outs using hotel systems
- Answering phones and assisting guests with questions and requests
- Providing knowledgeable recommendations about the local area, including dining, activities, and directions around Avalon and the greater Los Angeles area
- Coordinating special guest requests with efficiency and care
- Recognizing returning guests and personalizing their experience
- Assisting with luggage when needed
- Building relationships with local businesses to enhance guest experiences
- Maintaining a professional appearance and workspace
- Following safety procedures and attending trainings as required
- Supporting additional operational tasks as assigned
This role requires flexibility, including evenings, weekends, and holidays, to support business needs.
Why Youll Love It Here
- Competitive pay - $20.00 per hour
- Paid sick time after 90 days
- Flexible scheduling
- Discounts at all Eat.Drink.Sleep properties in California and Arizona
- Access to the Employee Assistance Program (EAP)
- A beautiful beachfront workplace with a dynamic, professional team
If you enjoy connecting with people and creating memorable guest experiences, wed love to meet you. Apply here or visit us in person at111 Crescent Avenue, Avalon, CA to complete an application.
Our Companyprohibits discrimination and harassment of any type andprovides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.