Job Description
Job Description
The Customer Service Representative (CSR) plays a vital role in supporting customer satisfaction by managing order inquiries, processing requests, and resolving complaints efficiently. Working primarily within a dedicated customer service team and collaborating cross-functionally with logistics and sales departments, this role handles communications via phone and email to ensure accurate and timely support. The CSR occasionally visits warehouses and supplier sites to maintain strong operational relationships and uphold service standards.
Responsibilities
- Respond to customer inquiries regarding orders and services via phone and email
- Process orders accurately and maintain timely communication with customers
- Handle and resolve escalated complaints professionally and promptly
- Maintain detailed records of customer interactions and transactions
- Assist with data entry related to orders and customer information
- Collaborate with logistics, sales, and warehouse teams to resolve order and shipment issues
- Support inventory management through accurate communication and data sharing
- Utilize CRM software (such as Salesforce) and basic office tools effectively
Preferred Qualifications
- Entry-level experience in customer service
- High school diploma or equivalent
- Strong customer communication and conflict resolution skills
- Proficiency in data entry and order processing
- Familiarity with inventory management concepts
- Effective problem-solving abilities