Bilingual Account Manager - Packaging & Production
Job Description
Job Description
About Zenpack
Zenpack is an award-winning custom packaging company with over a decade of design and production excellence — recognized by the iF Design Award, Pentawards, and The Dieline for six consecutive years.
With in-house strategists, structural engineers, graphic designers, and project managers across the US, Taiwan, and China, we deliver premium packaging from concept to manufacturing to fulfillment for leading global brands.
The Opportunity
At Zenpack, closing the deal is just the beginning. Once a client is on board, the real work starts — and that's where you come in.
As our Account Manager, you'll be the primary point of contact for clients after the sale. You'll drive projects through production, coordinate across our US, Taiwan, and China teams, and make sure every order lands on time, on spec, and to standard.
This role is for someone who is organized, communicative, and genuinely enjoys managing complexity across cultures and time zones.
What You'll Do
- Own client relationships from contract through delivery
- Coordinate between US clients and production/design teams in China & Taiwan
- Manage timelines, track order status, and proactively communicate updates
- Review specs, samples, and production details for quality and accuracy
- Handle revisions, change orders, and issue resolution
- Maintain accurate records in HubSpot (projects, comms, follow-ups)
- Spot expansion opportunities within existing accounts and flag to sales
- Partner with BD to ensure smooth client onboarding after handoff
Who You Are (Must-Have)
- 3+ years of B2B account management, client success, or project coordination experience
- Bilingual English / Mandarin Chinese — you'll work daily with our China and Taiwan teams
- Detail-oriented; comfortable juggling 10+ active projects
- Strong written & verbal communicator across cultures and time zones
- Based in the San Jose Bay Area; able to work from our San Jose office
Nice-to-Have
- Experience in packaging, print, or manufacturing industries
- HubSpot or equivalent CRM proficiency
- Experience working with CPG, beauty, or DTC brands
Compensation & Benefits
- $80,000 – $135,000 base + performance bonus
- Medical, dental, and vision insurance
- 401(k) with company matching
- Paid time off, parental leave, flexible schedule
- Health & flexible spending accounts
- Direct access to leadership and real ownership of client relationships
- Award-winning, cross-cultural team environment
\nCompany Description
Zenpack is a fully integrated packaging partner, guiding brands from early strategy through design, engineering, manufacturing, and fulfillment. This holistic approach ensures that your packaging strategy doesn't just meet sustainability goals, but also performs at scale. At Zenpack, our mission is to help you stand out in a crowded marketplace by creating packaging that delights the customer and honors the product inside.
Company Description
Zenpack is a fully integrated packaging partner, guiding brands from early strategy through design, engineering, manufacturing, and fulfillment. This holistic approach ensures that your packaging strategy doesn't just meet sustainability goals, but also performs at scale. At Zenpack, our mission is to help you stand out in a crowded marketplace by creating packaging that delights the customer and honors the product inside.