Job Description
Job Description
IT Service Desk Technician
Position Summary
We are seeking a customer-focused IT Service Desk Technician to provide technical support for end users and assist with the daily operations of the Information Technology department. This role will be responsible for supporting hardware, software, and IT service requests while ensuring a high level of customer service and timely issue resolution.
Essential Duties and Responsibilities
- Provide first-level technical support for Windows operating systems and Microsoft Office applications.
- Assist end users with troubleshooting hardware, software, and connectivity issues.
- Support corporate hardware including desktops, laptops, monitors, printers, and copiers.
- Create, update, and close support tickets while maintaining accurate documentation of incidents and resolutions.
- Assist with the fulfillment of IT equipment and software requests.
- Prepare and configure computer equipment for new hires and existing employees.
- Maintain IT asset inventory records and assist with tracking hardware and software assets.
- Assist with stocking and managing IT consumables and supplies.
- Escalate complex technical issues to appropriate IT personnel when necessary.
- Follow established IT policies, procedures, and security standards.
- Perform other duties and projects as assigned.
Qualifications
- Experience supporting Windows operating systems and Microsoft Office Suite.
- Basic knowledge of computer hardware, printers, and peripheral devices.
- Experience working in a help desk, service desk, or technical support environment preferred.
- Strong troubleshooting and problem-solving skills.
- Ability to manage multiple tasks and prioritize workload effectively.
- Excellent organizational skills and attention to detail.
- Professional verbal and written communication skills.
- Ability to work independently and as part of a team.
Education & Experience
- Degree in Information Technology, Computer Science, or related field preferred.
- Previous IT support or service desk experience preferred.
Key Competencies
- Customer Service Orientation
- Technical Troubleshooting
- Communication Skills
- Time Management
- Team Collaboration
- Attention to Detail
- Professionalism
- Adaptability